Nando's West Bromwich Reviews Summary

Service

Pros:

• "The service was great from entering the door. Was seated straight away and the server was polite cheerful and very helpful."
• "Would to give praising to staff member called Morgan at West bromwich nandos, how made me well welcome and satisfied with my service at nandos."
• "Food and staff are good. Baby change facilities could be better designed."
• "Staff are really friendly and helpful."
• "The manager came over straight away and couldn't apologise enough."
• "Great food and great service from Susan."
• "The staff were a delight, particularly Kaiya who was extremely polite and checked on us multiple times."

Cons:

• "Tried to get the ice cream I’d already paid for and had to ask FOUR times also factoring in that the table number was wrong."
• "Ordered food and took an hour to come to the table! Service was absolutely rubbish."
• "The place was near empty... and the servers chose to ignore us."
• "Service a little cold and with zero enthusiasm."
• "They were super unhelpful and just told us to call the Deliveroo when Nando’s are the one providing the food!"
• "Each & every member of staff that we dealt with seemed miserable & distracted."
• "Staff are inadequately trained poor customer service lack of customer care."

Cleanliness

Pros:

• "Very clean indeed."
• "Toilets were upstairs and clean."
• "I have been to Nando's in Merry Hill, and this one and hands down, this is better service. Staff is more attentive and utensils and glasses are always clean."

Cons:

• "The place looks like it could do with a good deep clean."
• "Could see 5 tables stacked with plates not cleared by anyone."
• "We were surrounded by dirty tables."
• "Not the usual Nandos experience. Things are sticky, grime on floors and seats."
• "Washed and dried cutlery was murky, I cleaned them myself and gave them a wipe."
• "Went to eat here with my partner was given two dirty glasses one still with someone's lipstick on."
• "The seats and floor were disgustingly filthy with used cutlery that hadn't been disposed of."

Food Quality

Pros:

• "The food was good as with Nando's you always know what you will get."
• "Food is amazing and the new additions to the menu every year really are very special."
• "It was very nice food is good priced with good portions I loved eating here."
• "In his words the food tasted out of this world and he would rate it 100 stars 🌟."
• "Food was lovely, overall a pleasant evening."
• "Food was great as usual."
• "The food was tasty and hot, we didn't have any issues."

Cons:

• "The food was horrendous. Two of my friends was served half an hour after the rest of us and what we are wasn’t worth the money."
• "Chicken sauce slightly sweet and not to my liking. Chicken was a bit waxy too."
• "DRY food, unseasoned, tasteless."
• "Overpriced. The food was cold and the chicken was dry and tasteless."
• "The chicken was dry and chips were cold."
• "The butterfly burger is very very dry. Dry piece of chicken breast between two dry buns, not enjoyable."
• "Chicken very slimey and hard and cold."

Order Accuracy

Pros:

• "All the food arrived quickly would highly recommend."
• "Food was of a high standard - it usually is anyway."
• "Food has been disappointing in the past but our orders all came out right, food was cooked good and the chicken was full of flavour."