Pho Reviews Summary

Service

Pros:

• "Waitress, Charlotte, was lovely. 10/10 service."
• "Staff were friendly and knowledgeable on allergies."
• "Front of house staff were exceptional."
• "Staff looked after our table and made sure we were well served."
• "Service was incredible, staff were friendly and attentive."
• "Waitress, Charlotte, was very nice. She was smiling the entire time and was polite."
• "Wait staff were super friendly and welcoming."
• "Staff are attentive and friendly as well."
• "Staff was very understanding when me and my friend asked to take our free noodles home due to fasting for Ramadan."

Cons:

• "The staff (lady) who served me, doesn't feel like she cares about my feedback about the RAW steak."
• "Had to wait a long time for a server to come and ask if we wanted food."
• "Service very slow, not enough staff."
• "Service wasn’t great, we were never offered a dessert menu."
• "The only downside was the noise. It was very noisy, loud music then everyone speaking loudly to make themselves heard."
• "Sadly on the evening we went the service was lacking."
• "Lack of knowledge about the menu."
• "We waited forever for her to come back to take our order."
• "Service was not good, had to remind staff about the order."

Food Quality

Pros:

• "For a chain restaurant the food is good, fresh with really tasty broths."
• "The food and service were excellent, the prawns were perfectly done."
• "Pho brisket was our favourite with stock being so tasty!"
• "Food was fresh and full of flavour."
• "The Vietnamese coffee is always the highlight of the night."
• "Food was fresh but slightly bland?"
• "The beef combo pho is a brilliant choice."
• "Food has always been excellent."
• "Food was amazing, I would highly recommend my favourite the Mango salad."

Cons:

• "The steak was raw and chewy, not a good experience."
• "Wok fried rice and bun are very salty and can taste lots of MSG in it."
• "Spring rolls a bit too dry and too oily."
• "20 pounds for person without drinks, lemon meatballs and 'pho house' noodles were terrible."
• "Food came out splattered, tasted like it was microwaved."
• "Food decent but not hot enough."
• "Food is always 5 star, but service very slow."
• "The food was not to our taste, the last place we went on holiday before the pandemic was Vietnam and the food at Pho was no way near to anything we tasted there."
• "Rather disappointed with the fried noodles (chicken + prawn)."

Ambiance and Environment

Pros:

• "A beautiful atmospheric and trendy restaurant."
• "Pho is such an interesting place, located in Tunsgate and is very easily accessible."
• "What a gorgeous place. Stunning fresh and tasty food."
• "Great atmosphere, quick service, and good safety measures for COVID-19."
• "Took forever to take our orders. (Waited longer than the time we actually spent eating)"

Cons:

• "It's a great restaurant and the food is delicious, but the staff are too keen and ask too many questions whether everything is OK."
• "Ambiance you can see from pictures where we were seated."
• "Good food but very expensive... two cokes with ice is £7 (330ml) and what you think is complimentary prawn crackers actually cost £6.50 for a handful of crackers and sauce."
• "Waited for quite some time at the door while all the 5 waiters were just staring at us."