Address: 1-5 Wardwick, Derby, DE1 1HA, United Kingdom
Phone: +441332344100
Rating: 4.6
based on 383 reviews.
Service
Pros:
"Sydney was a superb waitress, we were so pleased when she was on today. Both attentive and pleasant."
"Tom served us for bottomless brunch with my Mrs, always on point."
"Kelsey was a fantastic waitress, she made sure we made the most out of our bottomless."
"Sydney who took our orders/ served us was a great, bubbly and welcoming waitress."
"Chan was absolutely amazing. I am new to the area and I was truly amazed at the hospitality and warmth."
"Service was impeccable. Abi was great with us, very accommodating."
"Service was okay but they were under pressure. The drinks were as expected."
"Our waitress Sydney was absolutely brilliant. We ask to move seats to a more comfortable area and she was happy to accommodate."
Cons:
"Service was slow. Half of starters didn't arrive until we reminded when our other starters were being cleared away."
"We waited over half an hour for one drinks order to arrive."
"Service for drinks was very slow. We'd only been served two drinks within the first hour."
"The service for drinks was very slow. We did make an order on cocktails, and after 20 mins we chased it up but we still waited an additional 10 mins to get them."
"The service and food have been poor. I also don't appreciate being duped into paying a service charge by 'splitting the bill'!"
"When we asked the manager how long our food would be he was rude and didn’t seem bothered."
"The staff were friendly, but service was slow. This was understandable as the place was packed. However, even after many people had left, the speed of service did not improve."
"We waited for an hour and 20minutes to get our starters, which were cold and not very nice."
Food
Pros:
"Food was tasty - we had the honey yard bird - fried chicken and roti, it was super tasty."
"The food was amazing! Our server, Sydney, was incredible."
"Salmon was cooked perfectly as were all the dishes we had."
"I love the atmosphere and the vibe. I had the Jerk Salmon, which was a pleasing alternative to jerk chicken."
"Food was nice, service was decent. The atmosphere was really good."
"We ordered some Kingston solero cocktails, a chicken curry and a coconut prawn soul food dish. All flavoursome and great portions."
"Our server Lydia was super friendly, she let us get settled, then took our drinks order giving us some extra time to look over your fantastic menu."
"The food was excellent as always. Our server Lydia was super friendly."
Cons:
"Main course was sent back as it was cold and smaller than the starter."
"We were charged a £6 mandatory service charge which we were not aware of !! Which is a bit cheeky."
"The food was very good, but the portion sizes are tiny with hardly any meat."
"We had to ask to order more drinks. We had to ask to order deserts. I had to move used cups to a nearby empty table to make more space on our table."
"Two dinners were cold and the waiter put his hand on mine to check."
"The portion sizes are tiny with hardly any meat."
"The food is beautifuly presented and tastes amazing. The staff are quick and reliable and the cocktails are on point."
"The restaurant was very busy but they didn't appear to have enough staff to cope with this. As it was bank holiday weekend this should have been taken into account."
Atmosphere
Pros:
"The atmosphere is so chill which made it more enjoyable."
"The atmosphere and the vibe. I have been to Jamaica twice and my brother in law is Jamaican."
"The atmosphere was really good. Although we went for dinner and the music was a little too loud for my liking whilst having dinner."
"The place was very busy but we were able to have a table without reservation luckily, bursting with great atmosphere and fairly loud music."
"Busy, noisy, A FANTASTIC VIBE. Great, tasty food."
"Had a great time at turtle bay. I was served by the delightful Lydia."
"Visited for the 1st time and I will be going back when next in Derby. The food was amazing. I had the Five Alarm Curry and it was fabulous."
"The only downside and the reason for not giving a 5 star is that when lunch time trade picked up there were not enough staff to cover all the tables."
Cons:
"The music was slightly too loud but the food is amazing and Macy was lovely."
"Music was atmospheric and suited the venue, a bit too loud (but I'm a bit over the hill)."
"The womens toilets were also a mess. One toilet out of service, another with no light."
"Service for drinks was very slow. We'd only been served two drinks within the first hour."
"I've done the Bottomless Brunch at Turtle Bay on a Saturday before and had a great time, so hopefully this was just a one-off bad experience."
"It's a shame because I'd really looked forward to being there."
"The restaurant was very busy but they didn't appear to have enough staff to cope with this. As it was bank holiday weekend this should have been taken into account."
"The restaurant was very busy but they didn't appear to have enough staff to cope with this."