Halfords Autocentre Cheadle Reviews Summary

Customer Service

Pros:

• "Sam and his team are friendly, polite, trustworthy and professional."
• "Service at Halfords today was excellent."
• "Friendly staff, MOT and service done and dusted."
• "Friendly helpful and efficient service particularly by Sam who was very thorough."

Cons:

• "The manager did not bother going back into the shop to check."
• "It took the staff THREE times to identify why the wheel alignment couldn’t be put straight."
• "I find the centre is very unfriendly and unhelpful."
• "The other technician who was supposedly working on my car was sat on the bench chatting."

Quality of Work

Pros:

• "Really impressed by the work, professionalism, and honest advice for the vehicle."
• "Very happy with the quality of work. Kept me informed from start to finish."
• "These guys gave me very accurate and thorough brake readings in the free brake check."
• "Always operated by great manager and staff. The garage is always busy so that tells me that other people rate their service."

Cons:

• "Steering is still off, no refund, no nothing. Car hasn’t drove the same since its been there."
• "The technician hands and gloves are very dirty after working on other vehicle, he sits on my car and step on the door step."
• "My last visit involved an MOT + Service. During the service I was informed that the oil sump plug had cross-threaded."
• "Had brake fluid flush and replace... Rude, over-charged and broke the centre cap."

Pricing and Charges

Pros:

• "Booked an MOT online. Arrived yesterday and was welcomed by 3 friendly members of staff."
• "Excellent Customer Service at its best! Free Brake Survey."
• "MoT Booked with ease and paid for on line at a good discounted price."
• "Easy to book online - got a next day appointment, easy to drop the car off with a choice of times."

Cons:

• "It was a couple hundred pounds extra but they were Halfords, so I trusted their word."
• "Normally good but quoted a high retail price for 2 tyres for an MOT."
• "MOT ran to £450, wheel alignment done without asking me first."
• "RIP- off prices I will never ever go there again, they charged £90 for fuel filter + labour when I checked online it was £ 15.75."