Turtle Bay Guildford Reviews Summary

Service

Pros:

• "Tom, our lovely host and table service, was totally amazing."
• "Our server Kyle was very friendly."
• "Thanks to the chefs for great food, but a huge thanks to Hattie for making my friends 21st birthday an awesome time."
• "Our server Ellie M was a star and made sure we always had another drink coming."
• "Our server Hattie was very engaging and helpful."
• "Our bartender was Harrison. Service and attention to detail when the whole place was so busy was a credit to the whole team."
• "Our server Gio was brilliant, so warm and welcoming and recommended the most amazing cocktails to us."
• "Had cocktails here on the 23rd of December with my work colleagues after finally finishing for Christmas. We had an amazing waitress called Jess and she was very quick."

Cons:

• "Food was excellent service not so much I kept getting forgot about, drinks never turning up until I went and asked where it was."
• "OK place overall, bit hampered by the fact that the service was sub-par and coupled with an attitude that came across as rude."
• "The waiter went missing and we were left waiting."
• "Terrible service. None of the staff smiled or made any effort to even pretend to care."
• "It took 40 minutes to get our first round of drinks. We had ordered food and eaten that already."
• "This evening. Booked a table for 7 and was seated promptly. Was then told a server would be over for drinks order soon however didn’t come for about 29 mins."
• "There was no one at reception to seat us and show us to our table. They didn't check for the reservation that we made. We waited 10 minutes for a table to be ready."
• "Came for a group birthday dinner. The food and drinks were excellent and arrived quickly. Cat was super helpful and professional with handling our extensive group order and answering our questions about the menu."

Food Quality

Pros:

• "Our food was delicious and needless to say divine cocktails, we certainly got our monies worth."
• "Visited today. 12/1/24; drinks were nice, also the atmosphere & staff - very spacious - food - hmmm - prawns ok, but Jamaican run down was colourless and not very authentic or tasty."
• "My first time visiting at the Guildford. Loved the burger & prawns. They veryy delicious, fries were a little salty yet crispy."
• "Turtle Bay's bottomless brunch exceeded expectations, the value for money was undeniable, making it a brunch worth savoring."
• "Christmas team lunch here and it was excellent. Terrific food especially prawn curry."
• "The food was delicious… starting with the garlic pit prawns which were a juicy and spicy delight."
• "A visit for my Mother's birthday was a wonderful treat. The cocktails were on 2for1, so we had to have lots! These were delicious and a huge selling point."
• "Lovely atmosphere and great food."

Cons:

• "Nevertheless- drinks were nice, also the atmosphere & staff - very spacious - food - hmmm - prawns ok, but Jamaican run down was colourless and not very authentic or tasty - would come back for a drink but not for food."
• "The ribs felt microwaved and calamari too oily sadly."
• "Food was excellent service not so much I kept getting forgot about, drinks never turning up until I went and asked where it was, food didn’t turn up until I had almost finished everything else etc."
• "Came here as a family group of 12. The food was very bad, tasteless, bland, over and badly cooked."
• "Really don’t understand how 4.7point comes from. Worse bbq rib in my life, it was dry and chew like stone. Sweet potato fries taste bit sour, I wonder is that meant to be taste like that? And worse slaw ever, it feels like a weeks ago."
• "The doubles were good and the chilli squid was good. Embarrassing that they try to pass a dish off as stew chicken...also, where's the roti?!"
• "The salt fish fritters were overly salty on this particular visit. Although, generally they are good!"
• "Food was nice. Waitress was friendly. Service a little slow at times, but not too bad. Music a bit too loud for me, but I'm a bit sensitive to that sort of thing, so I'm sure most people would be fine with it."