New Collegiate Medical Centre Reviews Summary

Appointment System

Pros:

• "I've been a patient at this surgery for many years, seen a few doctors that are very helpful and professional."
• "I had an appointment to have my implant replaced yesterday and Dr S Shabaz was very experienced."
• "Todays visit with dr Dawson completely put my daughter at ease, due to dr Dawson’s care and explaining of the situation."
• "I am very satisfied with the appointment for my son. Dr Clifford is very professional, efficient and caring doctor."
• "The Doctor was very professional, helpful and reassuring."
• "I’ve been a patient here for just under a year. Extremely happy with the care and support I get from ALL receptionists, doctors and nurses, so empathetic and will always look for a solution."
• "Had an excellent telephone consultation with Dr Yakut."

Cons:

• "Thee months I am trying to book an emergency appointment in the morning at 8:30, they never answer the phone."
• "Always having issues between this GP practice and boots over my medications."
• "Need improvement in appointment system total disgusting no appointment available more then 2 months."
• "Disconnected their line so you can't even book an appointment or speak to a receptionist."
• "For God's sake can we have a clinic that is friendly for employed people? I can't call at 1, many can't, but if I call at 2 or 3 there's nothing to do."
• "The booking system is very flawed. For a routine appointment you have to call at 1pm and only a 'select amount of appointments are released each day'."
• "Absolutely ridiculous in trying to get an appointment when you’re unwell on the day-had to ring back 8:30."

Staff and Reception

Pros:

• "I went to the surgery regarding a car park ticket I received, I spoke to Heidi on reception, I found her very approachable friendly and most of all happy to help with my query."
• "I spoke with Heidi over the last 2 days to resolve a referral issue for my son. Heidi has been fantastic in helping me."
• "As soon as I arrived I was met by friendly reception staff."
• "Olivia at the Collegiate medical today who offered the most efficient and prompt service."
• "Heidi is my favourite Receptionist at this surgery in my 20+ years of attending. Professional, knowledgeable, helpful and friendly."
• "Jayne, a delightful, helpful young lady on reception, who sorted out the incompetence of previous receptionists."
• "I really appreciate the service provided by Heidi at the reception in the New Collegiate Medical Centre."

Cons:

• "Ive recently moved to cheetham hill and i registered my whole family with the collegiate medical centre. However, the centre is horrible and has the worst service."
• "Disgusting service reception staff very rude n dont knw how to talk always try their best to not give u appointment n if offer u appointment give u date 3 weeks after so before that patient end up in A&E"
• "The receptionists are very rude and patronising!"
• "Receptionist are rude sometimes and also very patronising."
• "Theres only student doctors available that take at least a hour to see you and dont seem to know what they are doing."
• "Rude, unprofessional, Pathetic this GP SURGERY always disappointing."
• "Horribly rude receptionist, very disappointed at the level of service at this Medical centre."

Medical Care and Treatment

Pros:

• "All three were very professional and nice to be seen by."
• "Dr. Shahbaz, Dr. Gemma and Dr. Aqib khan, all these doctors are very kind and listen to the patient very courteously and give good advice."
• "Doctors and staff have been attentive, conscientious and thorough in the past."
• "Staff are always polite and willing to help, even when there are no appointments the staff still redirect you to other services to ensure treatment."
• "I have always found the staff and doctors to be very professional and friendly."
• "Dr. Dawson has a great personality whenever she is attending to patients. She is kind, pleasant, professional and exceptional."
• "Most Doctors good. Especially Dr Ishrat Ahmed. She cares where a lot of Docs just want you out ASAP."

Cons:

• "What a terrible place! They gave me no information and misdiagnosed my lactose intolerance, same with my eczema and asthma, they just send you away with drugs, but recently it takes two days to get a prescription!"
• "One student doctor was more bothered about filming us than diagnosing my sons problem!"
• "Dont book appointment with Dr Guy rude and insolent he behaves like patients are not human."
• "Waste of time seeing this Doctor Guy because you have to go back again to see a different Doctor to actually get proper medical treatment."
• "Very low service.....staff are rude.....no appointments.....doctors are behind the phones and don't wanna do anythings.....covid19 is their excuse....children can't sleep due to chest infection and doctors in this clinic don't care....."
• "Appalling doctors."
• "Absolutely terrible GP practise please avoid at all costs. Rude and inefficient staff and doctors if they can call them selves that."