Kam Tong Garden Reviews Summary

Staff and Service

Pros:

• "The staff are friendly and helpful."
• "Very friendly staff and very welcoming."
• "The staff were incredibly nice and tried to help as much as possible."
• "All staff that we dealt with were friendly and helpful easily going beyond the service you often receive in restaurants."
• "Really friendly and accommodating manager and staff."
• "Wonderful staff, friendly, engaging even got a brief magic coin treat for the kiddies."
• "Staff and Food are very accommodating to Allergies and the food is delicious!"

Cons:

• "Customer service was poor when we brought it to the attention of waiting staff."
• "The service is absolutely awful we waited for a hour and a half."
• "Very rude when the bill came and speaking to each other over our table loudly in Chinese, no apology or explanation for the lousy service."
• "Staff extremely rude, started to be harassed for payment while eating dinner."
• "Waitresses are very inattentive and rude."
• "The customer service is the worst I have experienced in any restaurants in UK."
• "Couldn’t rate the service as no one actually spoke to us other than to bring our food out and then pay."

Food Quality

Pros:

• "The food - *speechless*. I have no words to describe how amazing the food is from starters to mains, everything was phenomenal."
• "The food tastes fresh and the batter is light."
• "Food was nicely cooked and tasted good."
• "The food was delicious and the staff were very helpful and couldn't do enough for us."
• "Food was fresh & tasty - friendly staff, beautiful surroundings on edge of lodge lake."
• "Food was so nice, deffo recommend, for the 4 of us had a set menu."
• "The food was really tasty and the service was fast."

Cons:

• "The spicy dishes weren't very spicy."
• "The food was repulsive to say the least, the salt and pepper prawns were ridiculously dry and way too salty."
• "The 2 dishes we tried from the main menu were very disappointing indeed. Wishy washy and tasteless."
• "Ordered stir fry beef and got like a tasteless gooey beef soup with no salt nothing."
• "Food portion is small, overpriced and unauthentic."
• "Both the prawn and chicken sweet and sour were the same just a load of veg."
• "The chow main was dry and literally had zero flavouring."

Location and Atmosphere

Pros:

• "The environment was nice, situated next to the lake."
• "It's a nice location next to the lake."
• "Also in a great location with plenty of parking and a view over the lake."
• "Great location as it overlooks the lake which creates a lovely vibe."
• "Beautiful view overlooking the lake."
• "To begin the location is beautiful overlooking a gorgeous lake while you dine."
• "The setting is so pretty with the view of the lake."

Cons:

• "Decor was ok, a bit outdated."
• "Decoration - Looking a bit run down as it appears to be the same as 10 years ago."
• "The venue has lost its charm, plenty of the upstairs tables were used as storage and were dusty."
• "Used to be our favourite place to go as a family but food and service has gone downhill."
• "Just had lunch and clearly not a place welcoming people of colour."
• "When I went to take a relief pee the toilets were gross! Cobwebs, mould and dust decorated them and they were vile!!!!!!!"
• "And we were given disposal chopsticks. We disposal when everything else was ceramic? Please think about our environment."

Value for Money

Pros:

• "It's reasonably priced and has a great selection of starter, main, and dessert dishes."
• "Great flavours, friendly service, reasonable prices."
• "There is plenty of choice all at reasonable prices."
• "Been going here for quite a few years now. Fri & Sun buffet, can't beat it. Food great, price good, staff & service great!"
• "Food was so nice, deffo recommend, for the 4 of us had a set menu. Plus two rounds of alcohol drinks came around £30 each, and there was loads to choose from."
• "The buffet offers great choice and compared to other restaurants we felt Kam Tong Garden offers good value."
• "The Kam Tong continues to provide great food at good prices."

Cons:

• "Coke was extortionate at £3.50 a pint."
• "Slightly expensive but good place for a date night."
• "If you love overpriced & average food, look no further."
• "Food was nice and service was adiquette, however the hidden service charge and overcharge on a starter platter."
• "Way too expensive and the quality of the food is not worth even half the price."
• "Food ok, little over priced. Starters very dry."
• "Food was not delicious and service was good friendly staff but food not tasty at all the rice was old we also eat a chicken meat which was old not good experience."