Address: 12A Market St, Loughborough, LE11 3EP, United Kingdom
Phone: +441509264470
Rating: 4.4
based on 168 reviews.
Food Quality
Pros:
"The food is excellent and the establishment has grown in size to quite a large, Middle Eastern restaurant that is extremely popular."
"Service was wonderful and the food was delicious and nicely presented."
"The food itself was tasty and well presented. Prices are reasonable."
"Everything we ordered was delicious, with this different flavour that gets to your senses."
"The food was simply marvellous and delicious, and very well priced."
"So much delicious food!"
"Food is incredible, extensive menu with so many vegan options."
Cons:
"The portions, considering the prices, are too small."
"Food: very mediocre bland tasteless food."
"The lamb Tagine was a little disappointing, I found it fairly dry and lacking in those deep punchy flavours."
"The lamb shish on the mixed grill was appalling, no check back so when the plates were cleared I pointed out the rock hard shrivelled chunks of lamb left on the plate."
"Their food seems to be inconsistent with quantity and presentation, and far from authentic Turkish food."
"The larger mains sometimes don't have any depth of flavour."
"The food was bland, I ordered the Moroccan Tagine which tasted nothing like a real Tagine should!"
Service
Pros:
"Very friendly welcome and Service with a smile."
"Super friendly staff and welcoming."
"Service was friendly and attentive, the food was knock out good!"
"The service received was most friendly, professional and prompt."
"Staff were knowledgeable, polite and attentive."
"Staff were excellent - first class welcome and the right level of attentive."
"The service was flawless. They were very attentive and rapid to respond to anything we needed."
Cons:
"Very rude manager, terribly priced, terrible service terrible food quality and quantity, highly unrecommended."
"The waiters took 20 minutes to come take our order after we had told them we were ready twice."
"We waited 50 minutes for our main course."
"The whole meal also lasted almost 3hrs because they took too long to serve each dish."
"When we arrived they couldn't find our booking on the system even though I had booked 2 weeks before."
"Service is just terrible. I went there with a couple of friends to have a few drinks and some appetizers and the staff rudely told us to move to a different table."
"The wait staff clearing our table whilst some of the group were still eating."
Atmosphere
Pros:
"A nice relaxed meal in an authentic environment - you could be mistaken for thinking you were in the Middle East."
"Delicious food and a great atmosphere and vibe."
"The place is well decorated and has a great atmosphere."
"Great service and a really nice atmosphere."
"Welcoming and relaxed atmosphere."
"The atmosphere was great and authentic. The restaurant is nicely decorated and all the staff were pleasant and welcoming."
"An amazing experience from start to finish, as soon as you walk in its like being abroad! The decor, the smells was fantastic."
Cons:
"Very poor, because there was a large group they sat us outside in 0°c with nothing but patio heaters, it was so cold I couldn't feel my hands."
"The venue feels also a little run down."
"But my chicken wrap smelled like fish badly."
"We seemed to upset the owner by not ordering as much food as he wanted us to and from then on we were treated terribly."
"Unfortunately heating was broke and wasn't told until we asked if could have the heater on."
"Smaller portions and a lot less flavour."
"Came here a few weeks ago before lockdown and the standard of hygiene was completely appalling."
Management
Pros:
"Very healthy food, very friendly staff and manager, reasonable prices."
"Excellent service. Lovely owner who was keen to make sure we had enjoyed ourselves and everything was alright."
"The manager welcome you as his own family."
Cons:
"When we complained the manager tried to shove a dessert into their hands which contained nuts, we had told them on the booking that one of them has a severe nut allergy."
"Went with my husband and child 1st time to this place, it was empty not busy at all the manager was sitting there at the corner when the waiter asked him he said we are busy dont come here i found that really offensive and rude wont be going there again."
"The owner was so rude. After finishing the main dishes, we ordered drinks. He came to our table asking us to leave impolitely while we were waiting for drinks to come."
"When we ordered our food the manager seemed annoyed that we had not ordered enough food, from then we were treated very poorly."
"We seemed to upset the owner by not ordering as much food as he wanted us to and from then on we were treated terribly."
"I was spoken to rudely by the manager about making sure I kept up with everything despite being offered absolutely no training."
"They evidently get various students to work for free and never get back to them after."