Address: Hectors Way, Newbury, RG14 5AB, United Kingdom
Phone: +44163532119
Rating: 4.2
based on 134 reviews.
Customer Service
Pros:
"Over the last 2 years I have had consistently excellent customer service at this Newbury store."
"Thank you so much to the staff who looked after my mum today."
"She always has a smile on her face and nothing is too much trouble for her."
"The Argos staff were extremely helpful. I can only commend the customer service."
"Always good deals on and the staff are always friendly."
"Staff are present, available and friendly."
"I love this shop. The staff are always friendly and helpful."
Cons:
"Keep your witts about you people, this company certainly puts processes in place but sadly they don't lean towards benefiting the customer."
"Not a single sorry was said through the whole dealing with this, all staff looked completely disinterested."
"4 young members of staff at customer service point, no social distancing and they seemed far more into their own conversation."
"The lady there needs to be taught some customer relations."
"Old check out ladies who are rude and miserable with faces like thunder give me deep joy."
"Some staff are discriminating racists."
"Staff didn't appear to care. 2 people on the till who didn't know what they were doing."
Store Layout & Stock
Pros:
"Big store and loads of choices in each department on display from normal shop to homewares and clothing."
"Lots of clothing upstairs, and now plenty of home wares in front of the entrance to the store."
"A big supermarket with Argos on the ground floor and Tu clothing and Specsavers upstairs."
"Nice big Supermarket. Clothes and café upstairs. The rest on ground level. Plenty of customer toilets. Clean and tidy."
"This supermarket is huge! It has everything you could need."
"Very large Sainsbury's store with a lot on offer."
"Food always well stocked, good selection of homeware and pretty big clothing selection."
Cons:
"Twice in the last 6 weeks your products have been moved to different shelves, this morning, I gave up."
"Disappointed, didn't have the products I required! Even their highly rated vegan cheese was not available."
"Most fruit has already gone off before it hits the shelves and masses of products are out of stock all the time."
"Parking spaces are a lot smaller than they were, some shelving needs rethinking especially the bread areas, very awkward for older people (too low!) (Too high!)."
"Good shop but the layout is all over the place, people are constantly pushing and racing around."
"It's a huge store, lots of choice, but let down by access, they permanently closed the extra doors, and the self checkouts being out of order a lot of the time."
"There's a few gaps on the shelves due to Brexit / Covid / Ukraine."
Value & Pricing
Pros:
"They have matched more and more items to Aldi price point giving more reasons to visit the Sainsbury’s."
"Excellent range of products. Tesco has reduced the number of product lines it carries and for those that miss particular lines are likely to find them in Sainsbury's."
"The prices great the staff always help the use of nectar cards are great."
"Got some great bargains in the reduced section and a massive slice of hot pizza for £1 and so was very happy."
"Enjoyed my shopping spree in Sainsbury's today. Food selection very good. Several reductions on offer."
Cons:
"I am supposed to be saving money and instead, I am losing it to your poor service."
"I fail to understand that Fuel in Wantage (not Sainsbury's) is 1.57/ltr and Newbury Sainsbury's is 1.76/ltr. They are profiteering."
"Breakfast prices are ridicules!! £6 For a breakfast which you don't get no beans and only 1 slice of toast."
"Great supermarket but one huge con for the vouchers that say, 'spend so much and get 180 points'."
"Very disappointed. Ordered a tuna (freshly made bloomer) absolutely no more than a teaspoon of tuna in one side."
Facilities & Services
Pros:
"Covid aware and organised. Rarely any queues. Plenty of parking."
"Good parking and the disabled bays (which I sadly need) are in good positions for the entrance."
"Very easy to park, lots of space as there is also an upstairs area."
"Nice big car park, always easy to get a space on the top floor."
"Lots of parking - on busy days check up on the second storey as often those spaces are much more free than downstairs."
"Had breakfast in the cafe upstairs, which was very well cooked and yummy."
Cons:
"Just wasted £6 on carwash...was supposed to be the premium one but didn't even clean the wheels!"
"They have closed permanently cafe so we could have a drink and cake."
"Really shocking customer service. Got my daughter a gift card that didn't work when arriving home."
"Went for lunch only advice don't bother. Had an English breakfast. Sausage Undercooked bacon burnt no beans mushroom was a spunge full of grease and no beans!!!"
"Like many places it has introduced aggressive car parking enforcement with cameras."
"A complete pain to get in and out of, the upper car parking level doesn't inspire confidence with its myriad metal patches."
"Don't use the male toilets you have lost your sense of smell it is atrocious."