Lock Solutions in Wokingham, Caversham + Woodley Reviews Summary

Response Time

Pros:

• "Wayne arrived within 15 minutes."
• "Wayne was quick to answer our call and was round within the hour to sort access for us to our property."
• "Quick response and same day service."
• "Came out within a couple of hours of my call and completed the replacement of two locks within 20 mins or so."
• "Found ourselves locked out of our flat by mistake... Contacted Wayne and he came very quick, within less than 10 minutes we were already inside our flat."
• "Can't complain on the response time. I left the house at 5:20am without my keys so was straight on the phone. Arrived and got in by 6am."
• "Wayne was very quick to arrive, replaced a broken lock very efficiently indeed."

Cons:

• "Was pricey but fair for the time I guess!"
• "While his services might be on the more expensive side, the quality of work makes it worth every penny."
• "Obviously expensive, but for peace of mind and fabulous service it's worth every penny."

Professionalism

Pros:

• "He was efficient, professional - completely faultless."
• "Can not recommend Lock Solutions enough! Great local service, great communication with Wayne who was so friendly and professional and changed all locks to our new home."
• "He completed it quickly and with both a clear amount of expertise."
• "Knowledgeable, professional and friendly, would recommend."
• "Wayne was fast, efficient, friendly and very cost effective."
• "Really excellent and professional service."
• "Wayne is very friendly, informative and professional."

Cons:

• "While his services might be on the more expensive side, the quality of work makes it worth every penny."

Customer Service

Pros:

• "Very friendly and helpful. Gave us an estimated time and rang to let us know when he was ten minutes away."
• "Great service overall! The quality of the job was high standard and the price very reasonable."
• "Wayne is a great guy, very friendly with great sense of humour."
• "Wayne is very friendly."
• "A great service."
• "You couldn’t ask for better service."
• "Wayne was prompt and very professional, very friendly guy, nothing too much trouble."

Cons:

• "Was pricey but fair for the time I guess!"

Value for Money

Pros:

• "The quality of the job was high standard and the price very reasonable."
• "Very tidy and reasonably priced."
• "Super locksmith, reasonable charges and very professional."
• "He used quality replacements for my broken lock, and very fairly priced."
• "The total charge for the call-out, lengthy round trip, and well over an hour's work was £123.00, less than half the quotes of others."
• "Very reasonable price."
• "Very reasonably priced! Thank you!"

Cons:

• "While his services might be on the more expensive side, the quality of work makes it worth every penny."
• "Obviously expensive, but for peace of mind and fabulous service it's worth every penny."