Honest Burgers Windsor Reviews Summary

Food Quality

Pros:

• "You just can not beat a Honest Burgers for freshness, taste and amazing quality - they really are THE BEST!"
• "The onion rings are the best I've ever tasted anywhere."
• "Honest burger seem to make their burgers with the right ratio of ingredients."
• "The rosemary fries perfectly compliment the burgers."
• "The food as always amazing and atmosphere inside is good."
• "The tribute burger, probably the best burger I've had."
• "Their burgers are miles better than their chips."
• "One of the Very good burgers place! The burger was tasty."
• "The Chicken Tenders are good but with a very strong taste."
• "The beef is classic, not good nor bad."
• "We had the special with the Ed Sheeran hot sauce and was absolutely delicious."

Cons:

• "Chips are hard and dry. If they can sort this out 5 stars all round!"
• "The order has arrived well packed and still with good temperature, but the 'vegan' Rosemary Salted Chips are really bad in taste."
• "The bun is a bit dry, I was hoping a brioche bread like in the nice pictures we see in the menu."
• "The burger was good but again I had to remove the pickles because they were a way to sweet."
• "Regarding the hand made 'vegan' Rosemary Salted Chips they are not greasy which is a good thing, but unfortunately are really really bad in taste."
• "Sadly, we had to throw them in the trashcan and we really hate wasting food but this time no choice."
• "The order was not ready when we arrived to collect, I was advised it would be a few minutes because all chips are cooked fresh."
• "The menu said sides can be switched but again only chips were served."
• "I personally didn't like the sweetness and slushiness of the onion sauce."
• "The burger really is honest! Honestly amazing! A nice touch on the fries, finally something different from the usual same old chips or fries."
• "Service was good. The chap serving seemed to be on his own but was doing good job. Had chilli burger which was nice came with fries which we're different but nice at the same time, ordered onion rings as well. All OK but after a few bites of chips and an onion rings you get this fried oily taste which makes it all taste the same."
• "The burger was nice. Drink selection poor, with one local beer on the menu not available till 'next week'."

Customer Service

Pros:

• "Wow compliments to the kitchen staff for creating such amazing burgers!"
• "The server was very hospitable and soon returned to take out food orders."
• "Thanks to all the staff at Honest burger, I will return."
• "We had a fantastic experience from our first moment entering Honest Burgers in Windsor."
• "The restaurant was clean, tidy and very well presented, even the loo's!!"
• "I’ve never left a review before but this was hands down the best dining experience we have had as a family in the past 7 years, from the perspective of both a gluten free diner and having a child with additional needs attending too."
• "Service was good - polite, friendly, efficient - but could maybe do with being a little more relaxed and chilled out!"
• "Fast and friendly service 10/10."
• "Absolutely amazing burger I had the double smashed it was juicy and tasted exceptionally good. The fries were crispy and fluffy in the middle. The staff were friendly and very helpful even though they were very busy."
• "The staff are really friendly which adds value to the overall comments."
• "Very kind and friendly staff who let me charge my phone. Food was great but they were missing a lot of things from the menu. Still a great experience anyone can enjoy."
• "Service was decent. Mojoti was interesting, but drinkable. Otherwise standard burger and fries."
• "The only thing which wasn't good this time was the rosemary fries, which seemed re-fried."

Cons:

• "Service poor."
• "Their app has a bug, and we were blamed. Centrally cancelling orders. I had to wait 15mins whilst they redid it. No apology. Told 'they' a lot, referring maybe to head office hard to know but also seemingly maybe my fault."
• "No discount no apology just ignored me til food arrived."
• "Which then had errors compared to our original order also."
• "Firstly we ordered x2 Honest burgers with coleslaw and paid for it online. This was a click and collect order... Once we got home the coleslaw was missing despite it being on the receipt attached to the bag, so that was a waste of money."
• "Also, the bunless burger option did not look very appetising (photo included) and the salad that came with it was not great either."
• "The order was not ready when we arrived to collect, I was advised it would be a few minutes because all chips are cooked fresh."
• "Nice burgers usually, but they were a little off the mark today hence the 2 stars only."
• "The staff pleasant enough whilst waiting for the order."
• "**Edit** Upgraded from 2 stars to 3 stars because I was contacted by Honest Burgers customer service team promptly following this. Excellent customer services I might add."
• "The food specially the burger was amazing, make sure you order the onion rings if you are in to onion rings, I had the windsor burger which was cooked to prefection, just the way I wanted it."
• "Besides the lack of consistency of one particular staff, which clearly showed how they are not well prepared and trained for the job, everything else was wonderful."
• "You can get a seat on the upper floor which is facing the castle and I think that was also a plus for the place."
• "Will definitely go back, but would kindly ask the team to train their staff properly."