Five Guys Nottingham Showcase Reviews Summary

Food Quality

Pros:

• "Food is fresh, hot, and delicious."
• "The generous portions of perfectly cooked beef patties were incredibly juicy and flavorful."
• "The burgers are juicy."
• "Burger was good albeit expensive."
• "Fantastic burgers. You pay a premium compared to other fast food places but it's well worth it."
• "Burgers are amazing here very tasty, bring your appetite as the burger and fries are generous portions."
• "The food was really nice and filling."
• "The burgers are moist, delicious and perfectly seasoned and the fries are out of this world."

Cons:

• "Food quality was terrible. Cold, wrong size fries."
• "£19 for double cheese burger, fries and strawberry milkshake....the burger patties wasn't warm."
• "Although, the burgers were too greasy and fries done in peanut oil give an aftertaste."
• "Food wasn't as requested (extra's we asked for were not on the burgers)."
• "The first burger was a cheeseburger, which I can't have because I have an intolerance."
• "The bacon was burned to a crisp."
• "French fries on the other hand are very much like In & Out (American take out) either you like or you don't."
• "Expensive, tasteless and annoying."

Customer Service

Pros:

• "Service is great, quick and efficient even when they’re busy."
• "Great service the other day. Friendly staff with a smile on their faces."
• "Friendly staff and service was as fast as can be."
• "The staff were lovely and couldn't be nicer. Very helpful and polite."
• "Service and staff are a solid 5*. They were really friendly and helpful!"
• "Staff were very helpful in explaining the menu and how the ordering process worked."
• "Staff are very friendly and informative about their ingredients."
• "Fantastic service every time! Burgers are freshly prepared with a short waiting time."

Cons:

• "When I asked what I should do with the cheeseburger, the member of staff told me to either chuck it or eat it."
• "Staff didn't seem happy in their work."
• "Staff miserable."
• "Service was slow."
• "Staff were friendly enough though and the place was clean but I certainly wouldn't return anytime soon."
• "Writing this review as I'm sat in Five Guys. Woman on the tills (Christina maria) was extremely rude."
• "Shoddy customer service and no accountability for mistakes, when you're paying much more than the average fast food restaurant."
• "Ordered a grilled cheese all the way without onions or tomatoes, and a cheeseburger with just BBQ sauce added. When it came 20mins later the grilled cheese had onions and tomatoes in, and the burger had no BBQ."

Value for Money

Pros:

• "I’d recommend getting a large fries and splitting it between two as it’s cheaper."
• "Yes it’s overpriced but it’s worth the money every time."
• "The prices were crazy for what we thought was a fast food but the portions are large and the price is actually justified."
• "Very pricey, for what is essentially, another fast food burger place. Quality is much better."
• "Slightly overpriced of what you are getting. I am not saying that the burger wasn’t a nice burger."
• "We paid £57 for 2 regular fries, two kids burgers and two adult burgers plus drinks. Way better than the normal burger chain restaurants."
• "£12 for two of the smallest hotdogs I've ever seen, they were allegedly beef dogs, however they were completely devoid of flavour."
• "The milkshakes are £5 plus, however, I never thought I'd say this about a £5 shake but they're worth every penny."

Cons:

• "The downfall is the price, they are very expensive, so it's definitely a treat to go there."
• "Not around this area much but it’s definitely better than some of my local five guys."
• "Very disappointed, I have been wanting to try this place for a while now. £19 for double cheese burger, fries and strawberry milkshake....overloaded with fries."
• "First time visiting and will be the last, nothing special, prices are crazy."
• "Awful experience, here’s why: The music is played over a speaker system in the kitchen yet no speakers work in the seating area."
• "Good food, INCREDIBLY overpriced. For a family of 4 with burgers and fries it cost over £60."
• "Slightly on the pricey side for a burger but they are very nice and quick service."
• "Cost over £60 for 3 Burgers and a hotdog with fry's and 3 drinks."