Address: Unit 10, Leisure Park, Stevenage SG1 2AU, United Kingdom
Phone: +441438750903
Rating: 4.5
based on 197 reviews.
Food Quality
Pros:
"Food was lovely and friendly staff. Mountain of lovely skin on fries. Shame hot dog was a bit bigger. But did taste good."
"Not the cheapest place for burgers but they were excellent and worth the money in my view."
"As with every Five Guys I've visited, food was superb and service was very quick."
"Polite staff, I had to announce my arrival so they would begin cooking the fries ensuring that all of my take-away was piping hot as I left."
"The food here is always good, but the price here is a joke."
"Food was great as always. Best fries in the business."
"Good fast food that seems higher in quality to other fast food burgers."
"Bacon double cheese burger and regular fries. We got 2 reg between 4 and still struggled."
Cons:
"Not sure it was worth 17 quid though. Maybe a tenner would of been more realistic."
"Ordered through Ubereats, my meal arrived with no chips, tried contact Uber but they wouldn’t answer."
"Absolute waste of money. The food was horrible. 1 hamburger and 1 hotdog with soft drinks and a portion of chips for £29."
"The worst food experience ever; it is humiliating to eat the food, which has nothing to do with freshness."
"You know when you are really looking forward to trying something so much your mouth is watering in anticipation. And then that first bite is like heaven. Well this was the complete opposite."
"Food presentation was poor. Fries were too salty and tipped out in the bag."
"Burgers are quite decent although bacon is a bit overfried. Portions of fries are really generous and the cajun spiced ones are really nice."
"We ordered a little cheese burger and a cheese burger from Five Guys Stevenage, and it was soggy and horrible."
Customer Service
Pros:
"Went into store, customer service was very helpful as I was indecisive on what I would like."
"Staff all seemed happy and greeted us when we entered and as we left."
"The team at the Stevenage Five Guys are genuinely the best. Not only are they always smiling but my order arrives so fast."
"When we go into Five Guys we always notice they are all very hard working, but also ALL very friendly and helpful."
"Professional service with a light and spacious environment."
"Elliott on the till 3/8/23 @ 21:00 not only upsold me onto a milkshake but was super cheerful, helpful & funny."
"It was my first time at a Five Guys. The staff were friendly and guided me though the ordering process."
"The person who served us was really lovely to talk with (I don't remember their name but they were tall with dark hair)."
Cons:
"Ordered through Ubereats, my meal arrived with no chips, tried contact Uber but they wouldn’t answer, called five guys themselves, initially they tried telling me they’d packed the order themselves and they know they put them in there… they didn’t."
"As soon as I walked in, one of the staff behind the till gave me dirty looks, then whispered something to a member staff."
"Ordered for pick up 19.45 stood at collection point the kid on there was too busy with his friends to ask or serve me properly."
"Food presentation was poor. Staff allowed youths who didn't purchase food to sit at the tables and to walk in and out of the store several times."
"Ok, I'm not usually one to leave a review to fast food restaurants. However my mind was changed today. First of all the customer service is top class!"
"Terrible service, the staff were rude and behaved in a disgusted manner, food tasted rubbery."
"I had an amazing experience with five guys stevenage, the staff were polite and helpful, explaining the menu to me in great depth."
"I ordered the burger as a treat to my husband after he picked me up from work. We collected the burgers, fries and chips from the store and drove it back to biggleswade."
Price and Value
Pros:
"Opted for a milkshake, this was also excellent and I'd go back just for that!"
"Would recommend to anyone worth the money! Restaurant was clean."
"For all crying about prices, you get what you pay for, across the road is place where burger cost £2 go there and enjoy."
"Never fails me after watching a film at the cinema! Good fast food that seems higher in quality to other fast food burgers."
"The Cajun fries were a hit. The burgers are really pricey. They usually have free peanuts available while you wait for your order."
"Professional service with a light and spacious environment. The food is pricier than its normal fast food counterparts, but the quality matches the price."
"Yes, I know Five Guys are expensive, but oh my what a great burger it is."
"At this place all the time, the food is 10/10 and the staff are always so nice and efficient."
Cons:
"Not sure it was worth 17 quid though. Maybe a tenner would of been more realistic."
"Fantastic food, but you can’t call this a restaurant. It’s a fast food joint. Plus, the cost is horrendous."
"The food here is always good, but the price here is a joke. I'm talking £40 nearly for 2x burgers 1x fries 2x soft drink."
"Food was great as always. Best fries in the business. Really wish there was a combo deal as £20 is a little steep."
"Awful from start to finish. I was in a group and was told by staff that due to my dairy allergy the only thing I could have was fries."
"People rave about 5 Guys and it's not that it's bad. Out of all the chain burger places it's one of if not the the best. I just can't get over how a small fries (ok there's quite a lot) is over 600kcals."
"It's a shame this review couldn't keep up to the standards of my previous review, but Google asked for it, so here it is."
"£2.69 for a bottle water £8 for a tiny hot dog. Its my second visit. The food is very expensive."