Foxtons Harrow Estate Agents Reviews Summary

Customer Service

Pros:

• "Sally in letting section at Foxtons Harrow on the Hill has been providing excellent services at all times."
• "Foxtons managed the sale of my flat with a level of enthusiasm, diligence and attention to detail that was exceptional."
• "It was a pleasure to work Lisa Patel and the team at Foxtons."
• "Thanks to Mohammed for his help in the purchase of my new home! Always helpful, friendly and approachable."
• "We received an absolutely excellent service from Foxtons in Harrow."
• "I highly recommend Foxtons and the wonderful staff they have at the Harrow office."
• "From the moment we first contacted Foxtons to arrange a viewing, we were impressed by their excellent customer service."

Cons:

• "And know that once you get the key, they will let you down, they will not help you with anything, they will not reply to you."
• "The worst experience possible. I paid deposit which was supposed to be returned within a few working days, however it took almost 3 weeks."
• "Landlords - STAY AWAY."
• "Absolutely awful customer sevice. They only care about you until you sign the agreement, from that point on good luck getting any support/help."
• "No sufficient support or an update for my raised queries."
• "Unfortunately not a very good experience - very difficult to talk to any agents at the office."
• "Please do not consider this agency for any work. They are bloody crooks."

Agent Performance

Pros:

• "Anna Sobieraj was just simply amazing."
• "Keri Stanley in particular was such an amazing estate agent."
• "Anna Sobieraj who showed us around a few rental properties. We never felt rushed and she was there to answer any questions we had."
• "Lisa has naturally carried on being a pleasant to work with Machine since, gently ensuring both parties stay focused."
• "Our initial contact with Foxtons had been very productive, in that an agent worked hard to find a suitable house for our family."
• "PROPERTY SECURED! And all thanks to the Rockstar Superstar that is masquerading as a Foxtons estate agent - namely, Nichole G."
• "It's been an absolute dream to work with Shaun Bailey and Keri Stanley on our property purchase in North Harrow."

Cons:

• "They rescheduled the 'professional cleaning' 3 times without notifying us, only until we didn't see anyone comes and contacted them."
• "Flat promised would be like new and deep cleaned. On the day that we received the property it was pretty much the opposite of what was told when we sign and paid like 1month before entering the flat."
• "But we had to wait quite a lot without any news."
• "The moving process was horrible, the apartment was not clean, mould everywhere, the bathroom was in a nasty condition, the mattress was stained and had a burnt hole in it."
• "We were shown a lot of apartments that we didn't show any interest in, which was quite annoying, and were above our price range, to finally see the actual apartment we wanted to see on the third appointment."
• "When buying the property estate agent mis sold property and left us in the property in biblical rain to rush off to another meeting."
• "Viewings for 3 different flats that have been booked days in advance were cancelled with just 3 hours notice."

Property Management

Pros:

• "The whole process was very quick and easy... I was able to move in to the property I wanted within a few days."
• "They are quick if you need any kind of help after move in to the new apartment."
• "Foxtons Harrow absolutely exceeded my expectations and helped us so with the sale of our home."
• "Due to the traction and high interest - and a feature by Zoopla - I received 4 offers and accepted very near the asking price."
• "They always keep you informed."
• "Great local knowledge to help your buyers make their decision."
• "They really do care that you are getting a good service and that things run as smoothly as they can right up until completion."

Cons:

• "It was so dirty that we had to go sleep at a hotel the first night until we finished cleaning."
• "The flat was pretty dirty and the floor was quite damaged."
• "We were told that before move in house would be deep cleaned but when we entered the room, it was hell dirty, unhygienic and smelly."
• "Some items of furniture were missing even though it was part of the agreement."
• "Unacceptable managed service experience. I have been chasing their mythical 'property management' team for months and no progress yet."
• "Now that we have moved in, we have discovered that promises made regarding condition and maintenance have not been kept."
• "No basic utilities like coffee table, toaster, microwave was given."

Communication

Pros:

• "Anna Sobieraj has been our PoC from Day 1. She has been proactive enough to help us efficiently use our time to view all the available listings in the area."
• "Anna at Foxton she was very helpful right from the beginning."
• "Karolina went above and beyond to make sure we were informed of every step along the way."
• "Millie was very helpful in showing me the property multiple times."
• "Nikita has been a real pleasure to work with - right from the moment that we met her during our house hunting."
• "Millie remembered us after we viewed a property with her. She kept in touch. She knew what we wanted."
• "Lisa was by far the best, taking into account all of the feedback I gave after each viewing."

Cons:

• "I think they are either understaffed or take on too many properties so the customer service begins to suffer unfortunately."
• "I'd definitely recommend Foxtons Harrow and particularly George."
• "They asked us many papers but they registered us with a wrong email."
• "Received letter from them encouraging us to have our property evaluated. Called and made 2 bookings for lettings and sales valuations. After no show up for lettings evaluation, I called them and I was told there was not booking on the system."
• "This was by far a disappointing experience as I had truly thought that I had found a good decent estate agent who did the job they themselves told me that they would do."
• "They provide false and inflated price figures to landlords for letting which is way way beyond market rate."
• "Horrible Experience. Bad Bad Agency."