haart estate and lettings agents Harrow Reviews Summary

Communication

Pros:

• "their communication strategy is top-notch, ensuring I was always in the loop during my letting process."
• "Mr Robert demonstrated outstanding communication skills and were always ready to assist me throughout the renting process."
• "Robert Bizgan seamlessly facilitated my recent move. He communicated effectively and replied to queries in a timely manner, always keeping me informed."
• "Robert made the process for me to secure the tenancy super easy. I was really impressed with how speedy Robert handled everything."

Cons:

• "Incredibly slow and bad service, I’m a landlord and have been working with them for 2 years and never again!"
• "No response from property management, slow response from emails, extremely RUDE staff when calling the office."
• "The Property Management Company is the worst I have come across. They do not care about the customers. They do not respond to emails and when they promise to call back with information they never do."
• "They'll try to look at their best when they want to catch you as a customer, once they have you, they totally ignore you."

Professionalism and Helpfulness

Pros:

• "Specially Mr Robert is very friendly and professional person."
• "Excellent service and support by Mr Azim Uzokov, very professional and courteous."
• "Robert Bizgan and Robert Davies were the property managers that helped lease out my property and they worked really hard to make this happen."
• "I'd like to say huge thank you to Robert Bizgan for professional but also very understanding, personalised and patient approach."

Cons:

• "Their employee Robert lies and misleads to his customer for holding deposit and refuse to refund."
• "Worst company ever Haart had manage my property almost three years, always can't get hold of anyone, they never answer phone call and never reply email."
• "Wouldn't recommend... I am not sure if sellers are aware that to book an appoint to view there property is a big issue."
• "Worse company ever!! Until you get to the point, they seem really correct and nice people, but when it comes to the case, they don't even respect you."

Efficiency in Service

Pros:

• "Robert Bizgan made sure we got a flat without any hassle, the paperwork since day one was smooth."
• "He goes extra mile and quickly get the documentation process done from both ends."
• "We got our dream home in our nearby location. And that is all because of Haart Harrow."
• "Harriet at Haart is an amazing agent, extremely helpful and a delight to work with."

Cons:

• "To date I have not received the deposit of over £2000 back, even though there is no dispute in place."
• "After months of delay(haart reasoning is lack of staff, unable to cope with workload, hence don't have time to answer my phone call and email)."
• "I keep trying to arrange a viewing of a property to let and today was my 7th call to HAART office with identical dialog, where a letting agent is promised to call me as soon as possible. Nobody ever does."
• "I have been trying to contact them to arrange for my contractor to attend to fix the ventilation issues since june 2022 and no body reply or response until environmental health contacted haart."