Cross Foxes Erbistock Reviews Summary

Food Quality

Pros:

• "The food was good, not wildly expensive and promptly served."
• "Very good local sourced food!"
• "Food was excellent and I recommend the roast."
• "The best piece of Pork I have ever had at any restaurant/pub."
• "Amazing food and very quick service."
• "Food is fantastic great tasting food loads of choice something for everyone."
• "The food is beautifully cooked, arrives in good time for freshly cooked food."

Cons:

• "Very disappointed with the quality of food."
• "However I was sad to see the character and charm has been lost and the food was basic and menu small."
• "Sadly the roast dinner had deep fried not roast potatoes on. And my beef was a bit tough."
• "The food, which came after a long wait, was ok but nothing special."
• "The milk chocolate and honeycomb tart was like something from Tesco's freezer and the creme brulle had zero taste."
• "The batter around the fish was too thick and heavy."
• "The food itself was mediocre but the stem broccoli was old with tough stems."

Service

Pros:

• "Service was reasonably prompt."
• "The service staff are always friendly, efficient and seem to really enjoy their jobs."
• "The service of the staff friendly and just brilliant !!!"
• "Staff are always polite, friendly & attentive."
• "The customer service was superb from start to finish."
• "As always the staff are attentive, smiley and helpful."
• "Service is always with a smile and very polite."

Cons:

• "Our party walked in were showed to a table the menus were put on the the table without any explanation or even being asked if we wanted a drink."
• "We didn't get seen to for 35 minutes to order some food."
• "The service was slow as we had to wait nearly 30min for food."
• "I had to wait 40min after my booked time to be seated."
• "Nothing wrong with food, but rather slow service and lacking in finesse."
• "Been for a ride out 20 miles each way twice in 2 months to be told on arrival there's only 1 chef.. 3 off Ill apparently on both times we've been a month apart."
• "The staff need training in interpersonal skills no interaction whatsoever with the customers."

Atmosphere & Location

Pros:

• "Lots of bird song, including an owl, as it got dark."
• "The perfect country pub, the views are divine and the surroundings gardens are well kept."
• "The views of the river Dee were stunning from where we sat."
• "It's a great little pub with loads of charm & comfort."
• "There is a lovely beer garden and veranda closely situated by the River Dee."
• "Spectacular setting overlooking the splendid River Dee."
• "Beautiful traditional pub with fantastic views of the River Dee."

Cons:

• "Only drawback with it being so popular, car parking is rather limited, so you may want to get a taxi there!"
• "The garden seating area would benefit from having parasols or sun canopies on very hot days, as it is a beautiful picturesque setting, overlooking the river and too nice to sit indoors."
• "Car parking on the other hand was terrible. Car got scratched by another customer but cctv 'not connected' so there was nothing that could of been done."
• "Parking can sometimes be tricky as it's a unique location."
• "Parking is a little limited in the front car park, but they have a second one around the back."
• "Missing atmosphere, hope they can turn it around."
• "Does not feel like a country pub any more which is a shame."

Value

Pros:

• "A little pricey but absolutely worth it."
• "The food was good, not wildly expensive and promptly served."
• "Meal for two plus drinks and coffee less than 40 quid."
• "Price was reasonable."
• "Well priced too."
• "Family friendly, decent food for grown ups and reasonably priced."
• "Prices much the same."

Cons:

• "Some of the other meals were more pricey."
• "Food menu ......starters are expensive at £7.50 and rather merger."
• "The menu seems to be about £2 pricier for what it delivers."
• "The food is very poor value. 3 burgers & chips, 3 drinks were £62."
• "The prices were slightly higher than I would have expected to pay."
• "It's not a cheap night out."
• "Average food at top prices."

Management & Staff

Pros:

• "The staff went above and beyond to accommodate us and our pushchair."
• "Staff dropped everything to help us."
• "The manager and staff were very friendly and service good without being too pushy."
• "Absolutely fantastic staff, fabulous service, superb food at every visit."
• "The staff were all friendly and helpful."
• "The staff were friendly and helpful."
• "Very nice staff."

Cons:

• "I suspect the owner being new was still finding his feet but he had best get some serious changes made or things do not bode well."
• "Beer was very limited, 2 bitters and 2 lagers, no bottles or cans available which was a real shame."
• "The food its self was alright nothing special but not bad either, after paying our bill and no sorry from staff didn't seem right."
• "Coffee not the best, if coffees your thing try the Boat around the corner."
• "Arrogant manager will look past you to a local if there is a queue forming at the bar."
• "Arrogant manager... AVOID"
• "Whoever has taken over needs to invest more in their food and please inject some character back."