"Amazing service from Charlie who was really friendly and accommodating."
"Waitress was chatty and professional."
"The waiters were very kind and friendly."
"First time gone to a wagamama and my experience has been one of the best our server Samuel has been so polite and respectable towards us and made us feel right at home."
"As usual, wagamama's food is delicious but the experience was definitely better than other restaurants due to the very friendly and caring staff, excellent services was provided."
"Always quality food, service was spot on."
"Great service by the lovely, polite and attentive young waiter and waitresses."
Cons:
"Would've been a nice ending to an afternoon spent shopping at Ashford if not for a horribly rude and insolent waitress."
"Very average/borderline bad. Somewhat expensive and the service is, well, odd?"
"Mixed service. Quick to take order - so quick we had barely looked over the menu."
"Today topping it off with a grumpy manager."
"Extremely slow service and their queuing system for the tables at this particular branch is ridiculous."
"Servers were lovely but forgot to bring over most of our order and additional parts such as extra’s and drinks."
"Service was awful, our designated server was rude and just didn’t seem bothered and was inattentive."
"Food was really delicious and I can't wait to go back."
"The taste was absolutely DIVINE. No different from the vegetarian one."
"Food was freshly prepared, tasty, and everyone enjoyed their meal."
"The food was amazing, especially the duck dumplings."
Cons:
"We love the firecracker chicken so with the updated promotional menu we were bit disappointed this time."
"Rubbish seating, way over priced, and bang average food."
"This food is an insult to Japanese food, It tasted like it had been tossed in the pan with a jar of uncle Ben's."
"The firecracker had metal shards in it, the steam buns had hair in them."
"Food was not hot enough, it didn't all arrive and was all just a bit naff."
"Ordered the pad Thai and it was the worst pad Thai I have ever had, very bland, no taste at all, had to put soy sauce to be able to eat as hungry!"
"Our salmon came very over cooked. Lumpy katsu curry. Over fried everything."
Atmosphere
Pros:
"Love the atmosphere. Many thanks waiter Joe @ Ashford. Great guy."
"I love the atmosphere and that their menu is flexible."
"Always a good place to stop and eat with your family after shopping at the amazing outlet. Great fresh atmosphere with welcoming staff and great food!"
"It's a Wagamama, you know what to expect. Identikit franchise dining, reliable and tasty."
"Just a great place to have lunch or dinner with your partner or take someone special who hasn't been there before - it never disappoints."
"Such a warm and inviting atmosphere with friendly staff to assist you with any questions you may have."
"Wagamama in Ashford is awesome.... Friendly wonderful staff, and a great atmosphere."
Cons:
"The restaurant layout is too crowded for me as they were mostly high bar tables like a school dinner hall."
"Well, it’s a bit too cramped for me."
"Really crowded, which is difficult for a disabled member to navigate."
"The setting is not exciting, view over the outlet centre car park."
"No space to put your jackets, coats, some employees needed to be asked or retold more than once for things you need."
"I personally prefer a private table to eat at and not a communal canteen."
"A shame as we were very regular customers. But never again."
Value
Pros:
"They got our order wrong last week and was very apologetic, said they'd give us £15 off the next order."
"Total bill came to £60.25 which I think is rather reasonable."
"Fresh and interesting food, very well run, great value for money too."
"The staff were efficient and the food is reasonably priced and delicious."
"We will visit again due to the care, value (personal and price) and tasty food."
"Food is absolutely divine!"
"Fantastic food and absolutely brilliant service epitomised by Aime who was both highly professional and really lovely to talk to."
Cons:
"Rubbish seating, way over priced, and bang average food."
"The food looks really nice but the Pad Thai salad £10.25p that I had wasn't worth the money."
"£7.25 for a large Asahi is insane (prices super small)."
"Food is very pricey."
"£7 for three prawns?! £6 for a small bowl of noodles and a couple of pieces of chicken in a ramen?"
"£7 for 4 tiny sticky chicken skewers is seriously overpriced if you ask me."
"The food was very tasty but I thought the portion sizes were small."