Plas Coch Reviews Summary

Food Quality

Pros:

• "The food was plentiful, well presented and well cooked and competitively priced."
• "The food was hot and value for money. Highly recommend the loaded fries the pulled pork was delicious!!"
• "Sunday dinner was absolutely beautiful, ordered the beef, melted in my mouth, the vegetables were amazing."
• "Food excellent! Good choice of food. Pizzas, burgers, steaks along with all the usual pub favourites."
• "The food I ordered was nice and couldn't fault it, it was just a shame about the Sunday Roasts."
• "Food was excellent as always."
• "Food came exactly as requested and tasted lovely."

Cons:

• "Pizza my son had was very bland and hardly any ingredients on."
• "The Mac 'n Cheese desire dish reminded me of a box recipe from the states with a powder cheese packet inside it."
• "The main meal was great but the dessert was very poor. Barely what was advertised."
• "The Meat was extremely chewy. Roast Potatoes and veg cold and soggy."
• "However our Pizza was unbelievably bland and tasteless. It contained no seasoning whatsoever."
• "Food was very average pub grub."
• "Food could have been fresher, burger looked pre-cooked onion ring soggy."

Service

Pros:

• "WOW! I’ve not been to Plas Coch for quite a while and was very impressed. Friendly staff, very nice food, great atmosphere."
• "Service was spot on for the busyness of the day."
• "The staff were so friendly & helpful."
• "Great friendly staff despite the fact that it was extremely busy."
• "Ashley was so friendly and comforting and despite being pregnant, managed to bypass all of the difficulties that come with this and presented excellent customer service."
• "The server, Nikita was extremely helpful, my family are really fussy so I had to make quite a few requests and she made sure it was exactly all how we wanted it."
• "Staff were very polite and friendly."

Cons:

• "The cheerless, unenthused staff seriously need to up their customer service game! Hardly a smile, not the friendliest or warmest of welcomes."
• "Had to ask for cutlery as there was none laid out on the table before arrival or during food service."
• "Service was very sub par."
• "The barman who sorted it out was really rude and a complete jobsworth moaning and complaining about it to himself and other members of staff."
• "The other staff however had really bad attitude, was ignored whilst at the bar and even waiting to be seated."
• "The service I received last night of the lad with the stringy hair on top of his head was appalling."
• "Went to speak to someone about it and she was extremely rude. Walking off in the middle of me explaining then said I don't have time for this and walked off."

Atmosphere & Cleanliness

Pros:

• "Nice clean pub. Food was nice and fresh. Pleasant surroundings."
• "Lovely clean glasses plates and cutlery."
• "Near Uni at Wrexham..plenty of room when we arrived around 12.30...very clean and tidy pub."
• "Clean and good vibe."
• "The pub itself and the decent sized beer garden are really clean and tidy."
• "A lovely pub, nicely decorated with a pleasant atmosphere."
• "Cosy atmosphere and clean."

Cons:

• "Poor steak, really hot at our table due to heater under seat."
• "Although when it was getting darker, there was no outside lighting on."
• "Was just very hot indoors today. Needed air conditioning or open some windows."
• "The corn on the cob was the worst I have had in my life...it was like biting into rubber."
• "Our 50 minute wait for food was rewarded with plates of anaemic and barely warm fare."
• "Waited 45 mins for meal. When other tables arrived after us, received their meals and left!"
• "Ordered the fish and chips, it was freezing cold in the middle!"

Value for Money

Pros:

• "The food was plentiful, well presented and well cooked and competitively priced."
• "Prices good especially 30% off mains meals."
• "Food was great and portions good size..reasonable prices."
• "2 for £10 - a great price for this decent sized portion of steak and ale pie with chips and peas."
• "The prices were good."
• "Good food, reasonably priced."
• "Food choice and quality excellent, good value for money."

Cons:

• "Not the same quality of food it used to be and not worth the money."
• "A lot of extras totalling over £10 which for just three meals was a lot, no one said they would be extra."
• "Is that value for money? I wouldn't say so."
• "Food was quite pricey but the taste wasn’t great for me."
• "Expensive; £5.55 for pint of old mout on draught."
• "However the food was lukewarm at best when it arrived but I don't think it would have benefited from a reheat as the ingredients were bland and poor value for money."
• "Surely the Gluten free meal should have been brought out SEPARATELY due to CROSS CONTAMINATION."