Address: Berkshire, Wellington Rd, Wokingham RG40 2NJ, United Kingdom
Phone: +441189784147
Rating: 4.1
based on 154 reviews.
Customer Service
Pros:
"The staff were supportive, providing help with any lane issues quickly."
"The staff are friendly and on the ball, whenever there was an issue they were there to attend to it, they were helpful and friendly - again this is exceptional."
"A geat day out, booked 2 games of Laser Quest for 17 - a mix of adults and kids. Staff were friendly, helpful and polite both on the phone and in person."
"Special thanks to Alex she’s extremely helpful!"
"Staff were attentive and were quick to clear up spilled drinks or bowling balls getting stuck in the lane."
"Special thanks to Ryan who was managing our games - really friendly, clear and approachable!"
"Staff were very helpful and very kind and very pleasant to get on with."
Cons:
"It's good but we had a couple of problems with the lane and pressing the assistants button didn't achieve anything."
"Called up arround 8 to see if they have room for a walk in. They said they were too busy!"
"Well we came here to bowl, unfortunately the website to book just isn't user friendly... these issues and somewhat unhelpful and impolite staff didn't help the situation."
"Incredibly rude and sarcastic member of staff."
"Workers were depressed and hardly responsive."
"Really bad service we waited half an hour for someone to explain to us that we can not play unless we have book a bowling table."
"The stuff are few and looks they don't want to be at work."
Facilities & Equipment
Pros:
"Been there for an early riser bowling, was very quiet and the price was cheap."
"The facilities and fittings are clean, seem to be new and good quality too."
"Everything looked very clean."
"The place itself was clean."
"Well organised, with attentive staff, and lots of other arcade, poll, TV entertainment, and right next to the car park (free on Sundays), with EV charging."
"An excellent bowling alley which is great for socialising in. The alley is clean and the staff are very friendly."
"The place is new and the lanes are in good condition."
Cons:
"Masks are supposed to be worn but not a single person wearing one while I was there, no one was asking people to wear them it was very odd, there was zero social distancing between lanes either."
"Shoes are clearly very old and dated with velcro barely sticking."
"The decor is very old."
"String pinsetters are ALWAYS more faulty than freefall ones as I have seen in every string bowling alley I have ever been to and they ALWAYS tangle a lot and far more often than sweep jams."
"The strings will ruin your bowling experience by restricting the movements of the pins and by the strings also knocking over other pins."
"For purists, strings on the bowls just isn't the same, pins don't react and move the same as at a traditional bowling alley."
"The pool tables are really rubbish with huge pockets and huge balls, designed for kids, and of the 3, 2 were broken."
Cost & Pricing
Pros:
"Parking in the adjacent council carpark isn't too expensive either."
"There is no free parking on site, only parking available is the car park next door, free during certain periods/days."
"Parking is free after 6pm or only 80p for 1 hour."
"An excellent bowling alley which is great for socialising in... £13 for three games is a great deal."
"Excellent value for money with ‘daytime deal’ 3 games of bowling and drink (can be alcoholic!!!!) for just £9.95!"
"Good bowling alley and clearly popular! Booking advised if you're going at peak times, if you're early enough they offer discount rates too."
"Plenty of value especially for the weekdays. There are also arcade games to play that the kids can enjoy."
Cons:
"There's no mention anywhere of a charge for shoe hire. £3 per person adds another £12 for us, that's almost 50% more added on to what you thought was the cost."
"The bar is very expensive and the laser quest does not properly cater for children which it is aimed at."
"Very poor, we didn't get to play bowls as there was a 4 hour wait."
"Facilities are OK, but well overpriced."
"Rather overpriced and in some desperate need of maintenance."
"I was going back for another quick visit but found that prices were bumped up for Easter holidays."
"Money stolen. made me pay twice for four drinks I didn't ask for even after showing them I had already paid."