Tenpin Northampton Reviews Summary

Staff and Service

Pros:

• "They made a mistake but the friendly staff quickly and politely corrected it."
• "Staff were friendly and we went straight to our booth to start playing."
• "Staff were great right from booking process through to sorting food and drinks for us on the night."
• "The staff continue to be helpful and accommodating."
• "Good fast service with friendly staff."
• "The staff are friendly and helpful, the prices are reasonable for all types of events."
• "The staff are always very helpful and polite and make you very welcome."

Cons:

• "I don't think some staff should work in reception."
• "Terrible service and experience."
• "The staff at the bar were rude, the drinks we ordered weren't delivered."
• "Staff doesn't even smile or show any customer skills."
• "Staff don't know what they are doing and have no urgency."
• "All staff poorly trained and badly managed."
• "Staff with no manners or sense of service, actually unbelievable."

Facilities and Cleanliness

Pros:

• "The refit has made the place look so much better and inviting."
• "Was clean and tidy though and the kids enjoyed the food."
• "They have a good selection of arcade games to play too plus clean toilets."
• "Recently revamped. Love the bowling alleys with all the coloured LED lights down the lanes and the lights that change when bowling."
• "It was clean and no sticky floors!"
• "Cleaned area before we played and after."
• "Everywhere was nice and clean, a tad messy thanks to customers."

Cons:

• "Tables were left uncleared and dirty."
• "The booth was dirty with around 20 glasses and bottles and pizza box littering the table."
• "Place not wiped down or cleaned between customers."
• "Tables and seating aren't cleaned enough and I did have to clean a seated area myself so we could sit down."
• "So run down...in desperate need of a refurb! Ladies toilets are shocking, unable to lock doors, lack of toilet roll and dirty."
• "The lane next to us had pizza boxes left on the table, food on the floor and empty glasses."
• "Place is dirty, litter, food, empty glasses everywhere."

Value for Money

Pros:

• "The party package was excellent value for money."
• "Value for money and not over crowed."
• "The bowling was great and fairly priced."
• "Overall, an enjoyable experience. Half price on a Tuesday so 2 games for the price of one and pints for £2 so amazing value for money."
• "I only ever go on Tuesdays (2for1) or Sundays (3 games £9) and take advantage of their 24/7 online offer."
• "Fantastic 2 games for £10 on Thursday with some food."
• "Great deals on a Sunday but not on the holiday's, makes for a great day out."

Cons:

• "I can think of other ways for a couple to spend £35 in 15 minutes (1x bowling+ 2 drinks)."
• "The drink is massively over priced and the food is poor at best, offensive at worst."
• "We (2 adults and 3 young kids) went on a weekday evening and thought that it was good, though at £30 a game, was a little expensive."
• "Robbed blind... nearly £90."
• "The price, it is too expensive."
• "Really expensive - £1.50 for pool."
• "Waited an hour for pre ordered food."

Food and Drink

Pros:

• "Pizza deal with game was tasty."
• "The included food was alright as a light snack and the alley wasn't too loud."
• "The meals for the children were great."
• "The food was good and drinks were nice."
• "Chips were amazing."
• "Food was delicious. Prices were decent and reasonable portions."
• "Good selection of drinks from the bar and wide selection of games and slot machines with many pool tables too."

Cons:

• "Awful substandard kids food!"
• "The food wasn't great either."
• "Shocking food!!! The food was cold and dry."
• "Literally the worst burgers we'd ever tasted."
• "The food is pretty poor."
• "Fries were a bit like cardboard."
• "Avoid the food, it's terrible."

Atmosphere and Experience

Pros:

• "Thanks for a good night, and I am looking forward to using your location again."
• "All 6 children had fun, enjoyed themselves, helped each other."
• "Great fun with family and friends."
• "Great night out with a selection of arcades to play."
• "A fun few hours out for family or friends."
• "Good atmosphere helpful staff. Great value for money."
• "Best way to spend a couple of hrs with the family, especially when you've got kids."

Cons:

• "Absolute joke the manager on a Sunday evening still no contact it's nearly a week."
• "The only bit that is not so enjoyable is the noise and feels too crowded sometimes."
• "It feels like it's very 90s inside."
• "Lighting was awful so dark hardly any disco lights."
• "No air conditioning so was like an oven."
• "An unimpressive and underwhelming experience none the less."
• "Nothing spectacular about this place if I'm 100% honest."