Halfords - Bournemouth Reviews Summary

Customer Service

Pros:

• "Staff were very polite and extremely helpful too."
• "Adrian (“Ade”) was so helpful and skilled."
• "The reminders sent to the customers are very helpful! Products are super quality."
• "The gentleman in the bicycle department was one of the most helpful assistants I have ever come across."
• "What an excellent level of service. Adrian was so professional and very knowledgeable."
• "Thank you Josh for your speedy efficient service in replacing my headlight bulb."
• "I visited Halfords in Bournemouth for the first time yesterday and I was literally blown away by the service I received."

Cons:

• "Went to change a bulb for the car very poor customer service not listening to the customer at all."
• "Really bad place waited for assistance for about 10 min then got served the guy was not even happy that I was buying something he looked at me like I was not even there"
• "Waited 10 min for service my bike. Wasn’t busy the store at all!! Then assistant arrived he didn’t greet me, he didn’t ask even how he could help me"
• "Went in to look at a bike, spoke to one member of staff absolutely useless, found another guy to speak to who didn't have a clue either but was more helpful"
• "stuff cant even read what is write on the box! or maybe they don't know range of product they selling"
• "Very disappointing & not the level of respect & decency usually provided by Halfords."
• "Twice I have been there in the last month, and both times I found the staff to be a mixed bag between uninterested and rude"

Product and Service Quality

Pros:

• "ONCE again. Halfords Bournemouth have provided me with a top quality service, recommending and fitting the correct car battery and swapping out a bike handle that was missing apart."
• "Visited Halfords for essentials and found the store clean bright and well-stocked."
• "Had help from a guy called Rob who completely sorted my sons bike with stabilisers and made sure it was all in safe working order"
• "The Staff working there are knowledgeable, professional, polite"
• "Brilliant customer care! Went in for a Peugeot 307cc oil filter, wasn't the first place I'd tried and it was proving difficult to get the right one but the guy was really interested in solving the issue for me."
• "Great service the shop has an amazing selection of car care products with a great price tag staff are friendly and informative"
• "Purchased a Carrera E-scooter and is good quality."

Cons:

• "The day started with promise till I tried starting the car. Breakdown came out and told me the battery was faulty."
• "I purchased a bike just 6 months ago at Halfords and after I got my bike stolen I could not find the bike serial number on the E-receipt to report to the police."
• "Although not surprised under the circumstances they being out of stock for a few things."
• "They will try to sell you a thing twice, if you do a bike service, they will sell you things that are already included."
• "After getting my confirmation email, I made the journey into Bournemouth to collect my item. After what seemed like an eternity waiting, I was given an item however the item was incorrect and not what I had ordered."
• "Despite they have lots of good stuff there, when it comes to car parts not recommended to buy from them."
• "Couldn't be much less impressed with Halfords. Time and again they perform work on my bike that quickly fails"

Staff Attitude and Professionalism

Pros:

• "I just wanted to thank Elizabeth at your Bournemouth store for the amazing customer service she provided."
• "I was served by a really helpful man called Des."
• "Thank you to Jamie in the bikes department of the store, super helpful on the phone and in-store"
• "A great service by a very helpful polite and efficient technician."
• "What can I say but wow took my autistic son to Halfords Bournemouth and it was a lovey easy shop the lady behind the counter went above and beyond to talk to my son was every polite and patient with him."
• "Both of their customer service levels went above and beyond my expectations."
• "The staff were very helpful, polite and made one feel welcome, always smiling and friendly."

Cons:

• "Booked in to change light bulbs, wanted one fitted which need to remove airpipe assembly.. Guy changed easyone which is minute job and anyone can do."
• "The whole policy of trying as hard as possible to capture email addresses from customers is out if order."
• "It has been a very long time since I have left any store without being irritated by poor staff long queues and lack of knowledge on products."
• "This store I am surprised is still open or any of these Halfords store to be honest, the customer service is so bad they even try to talk you out of visiting as if they don't need to work"
• "Wife bought a battery 2 years ago with 3 year warranty, receipts from this place have some sort of disappearing ink on them so they have refused to replace it"
• "Poor service. Staff insisting that as a trade card user I am obligated to give my email address is simply wrong."
• "Member of staff was horrendously rude and had to physically moved out of the way by another member of staff as he was becoming verbally aggressive."

Store Management and Policies

Pros:

• "Halfords Bournemouth was really safe given the current climate"
• "The store in Bournemouth is exceptional. Big shout out to Adrian, who went above and beyond to sort out my problem."
• "Excellent service from Ade. Explained the health check and talked me through what needed doing to my bike."
• "We bought a car seat - the Halfords website says the seat can be fitted by their 'experts'. The experts told us that they no longer offer this service."
• "I had a bike health check with Ade and he couldn't have been more helpful."
• "Service I received was amazing 🤩. So pleased, guy that served me were unbelievably knowledgeable and very polite."
• "The staff know their trade! Excellent!"

Cons:

• "Bike service is a sham, if you can, avoid it at all costs."
• "Useless. They give you the wrong part, so you have the hassle of going back in, they take down your contact details wrong, you call a million times and no one answers the phone."
• "Unfortunately, the one choice of battery I was offered (Standard, not the start stop option ) was not the same dimensions as the Varta OEM I took out."
• "Terrible customer service. The staff couldn't comprehend why I suggested they remove an item from the shelves that: 1) Isn't in stock 2) Can't get more stock 3) Can't sell the display"
• "promised an emailed £50 voucher having purchased and had fitted a new battery and wiper blades for £151 on 7 Feb. She tried to check regularly but no voucher has ever been received"
• "Really bad experience. Ordered and paid for my reg. plates online. Went to the BMTH store and was told they will not be able to make the plates as they run out with special paper"
• "I took my 10 year old son to buy a new helmet for him to use at the skate park. We were unable to buy as we were not permitted to touch or try out any of them for size"