Devonshire House Dental Practice Reviews Summary

Professionalism and Expertise

Pros:

• "Their expertise and professionalism is unparalleled."
• "The Dentist, Mr Wail Girgis, immediately put me at ease and explained everything to me."
• "Dr. Cyrus... is also very experienced Dr. who supported and managed the oral health care that I need."
• "I have seen several different specialist dentists at the practice over the past few years and I have been impressed by the professionalism, care and kindness of them all."
• "Dr Smallwood is clearly very skilled and excellent at explaining and involving patients in treatment decisions."
• "Dr Dirk Bister and team provided excellent service and wonderful patient care."
• "I cannot emphasise strongly enough what an excellent dentist Julian Martin is. I feel utterly confident in his hands."

Cons:

• "The dentist didn’t look at the teeth thoroughly and the root canal treatment was recommended without discussing our concerns."
• "I think they are practicing the dentistry for the sake of money rather then people’s health. Won’t recommend this place to anyone."
• "They use lies to try to convince me to accept the second-best results but at very high costs only to eventually agree to the refund."
• "Only to be told their laboratory wasn’t able to deliver the high-quality work expected."
• "The practice refuses to refund the money and ignores my complaint and fails to refund the money."
• "For these reasons, I cannot recommend this practice and will be looking for an alternative to start my implant treatments as I do not trust that they will do a good enough job."
• "Very disappointing experience, I have numbers of mistakes in my case."

Customer Service and Staff Attitude

Pros:

• "This practice is wonderfully efficient, organised and friendly."
• "The whole experience from the moment I arrived to the time I left was great."
• "The receptionists are very helpful and nice so booking is very smooth as well."
• "The dental nurses are great too, and the reception team are all very helpful and friendly."
• "The ladies at the front desk are always really helpful."
• "The reception team was very friendly and exceptionally helpful."
• "Every staff member I spoke to was friendly, helpful, and professional."

Cons:

• "Very bad service, irresponsible."
• "The door into Reception was very stiff & heavy to move... There were 3 receptionists but it was not until he had managed to drag me inside that a receptionist offered help."
• "The receptionist was rude and spoke to me in an elitist manner assuming that I could not afford the price of an emergency appointment."
• "Worst customer service I’ve experienced in a dental practice."
• "I was using a manual wheelchair... WHY WERE THE RECEPTIONIST NOT PROACTIVE GIVEN THE DOOR PROBLEMS."
• "Absolutely unacceptable service that is irresponsible."
• "Had an appointment that lasted only 10 minutes, felt rushed."

Cost and Value

Pros:

• "The fee for my first treatment was a bargain..."
• "You get what you pay for, and more, without a doubt, both in terms of equipment and expertise."
• "Only pain is to the wallet, but actually worth every penny..."
• "I cannot recommend them highly enough... being a client here is worth every penny."
• "Not the cheapest but in my opinion the best!"
• "Needless to say that the quality of the treatment is also excellent."
• "I have been going to Devonshire House for over 25 years. It's not the cheapest dental practice but then you always expect to pay more for the best."

Cons:

• "Prices are higher than the average, but there are clear and without unexpected charges."
• "Nonetheless, I was charged the full £160."
• "Eye-watering fees, but all carried out to a printed Estimate and Surgical Plan, so one agrees and signs up to the work (and the costs) in advance."
• "The clinic is at the high end in terms of prices, and that is the only reason for not giving Devonshire House Dental Practice 5 stars."
• "This review is sadly based solely on the attitude of the receptionist and the fact that an emergency appointment is £575."
• "Aware of the rush job I received previously, I asked about costs and she said the emergency appointment would cost £580."
• "I was in the chair for 10 minutes at a cost of £180. Very disappointed."

Facilities and Environment

Pros:

• "If you are looking for a Dental Practice I can thoroughly recommend Devonshire House."
• "There is a pleasant and relaxed atmosphere at Devonshire House Dental Practice."
• "The surroundings are very good and all staff very attentive."
• "A charming receptionist met me and showed me through to the waiting room, made all the more welcoming with a living flame fire."
• "Devonshire House Dental Practice is an excellent specialist centre. Convenient location, patients car park, nice waiting room..."
• "The surgery, facilities and treatment rooms are superb."
• "The practice itself is very well appointed and exceptionally clean."

Cons:

• "In preparation for the scan I was asked to 'drop my shoulders'. I explained that this was not possible as I had PMR. It transpired that the nurse had not seen these details. WHY NOT?"
• "I was left with tooth that was falling apart in my gum and was left with black teeth after using Cortisol for mouth washes."
• "They refuse to cooperate. The Manager wrote to me that General Dental Council would investigate if refund should be issued."
• "I suffer trauma after using their service."
• "She did not indicate that there is very poor chance her treatment with materials would not work."
• "This matter has caused me many damages and continues to cause great distress."
• "For these reasons, I cannot recommend this practice and will be looking for an alternative to start my implant treatments as I do not trust that they will do a good enough job."