KFC Altrincham - Retail Park Reviews Summary

Food Quality

Pros:

• "The food was good quality, as you would expect from a KFC."
• "The popcorn chicken was perfection."
• "Not a whole lot to say it's KFC, the food is what it is, great."
• "Delicious wraps, far superior to competitors: I customise adding cheese. All food is hot."

Cons:

• "Food QUALITY= absolutely disgusting! Cold in temperature, no salad on the burgers."
• "The food was of a very low standard. I ordered four pieces of chicken and only received three."
• "Upon opening my food, the thigh was minuscule and the chips like a greasy sponge."
• "The stale bun looked like it has been crushed and fries were undercooked."
• "The worst part is the manager's attitude, poker face at all time, no basic customer Service at all."
• "The food quality was very disappointing. Ingredients, sauces were missing from the ordered items."
• "Food was cold considering its a fast food place, albeit my burger was changed for fresh still waited considerable amount of time."
• "Chicken very peppery and full of grease that bottom of barrel was swimming in it."

Cleanliness

Pros:

• "The restaurant was clean."
• "Clean toilet facilities."

Cons:

• "The tables were dirty food crumbs spilt drinks definitely hadn’t been wiped in ages."
• "Filthy. Slow service. Most tables unusable because of the uncleared food."
• "The place was extremely filthy...toilets were blocked dirty sh..t on all cubicles, missing toilet paper."
• "Windows smeared with grease, tables not cleared and full of rubbish, food on the floor, incompetent staff, disgusting toilets."
• "The experience wasn't great they were short staffed. Only 1 lady on the drive through and no one serving on the till."
• "We ate in. All the tables were dirty and needed cleaning. Several of the toilets and a sink were broken and filthy with no soap."
• "The cleanliness of both the seating area and the restrooms were appalling!"
• "The whole area was filthy. The empty tables and the floor area were full of rubbish."

Service and Staff Attitude

Pros:

• "The service was good and the staff were friendly."
• "The 2 girls working there were lovely but they can't do everything."
• "Absolutely wonderful KFC; staff have bent over backwards for me: plus you could not wish for friendlier, more intelligent people."
• "Met a lovely young woman think her name was Phoebe she was very understanding about me want to customise my order."

Cons:

• "The staff is always rushing and doesn't smile or use courtesy with clients."
• "The service from the staff in there was rude and abrupt, basically non existent service skills."
• "The worst part is the manager's attitude, poker face at all time, no basic customer Service at all."
• "I ordered 3 meals for my family, one chicken burger missing, chips over cooked and cold, toilet sticks urine on the floor and toilet seat."
• "The rooms are large and clean. The night section is extra concerned. Reception staff is good and ever so helpful."
• "Unfortunately just like many of the KFC branches, this branch falls short on many things, not limited to service, time, quality and cleanliness."
• "Arrived at drive through to be told to go inside as tills not working."
• "Awful restaurant. Without fail, every time I go, my order is wrong. Waiting around for absolutely ages with no staff in sight."