Queens College Arms Pub & Restaurant, Basingstoke Reviews Summary

Service

Pros:

• "The service was good and friendly."
• "They are super friendly here and customer service is amazing!"
• "Friendly service."
• "Great customer service, the waitress was very friendly, didn't have to wait long for our meals."
• "Staff were pleasant and friendly."
• "Friendly and helpful staff, 100% customer service guaranteed!"
• "Staff where brilliant food came out hot and in good time."

Cons:

• "Service terrible. Waiting half an hour for hot chocolate."
• "The staff are always friendly but always seem completely overwhelmed."
• "The arrogant staff that they have hired more recently lack any sense of customer service."
• "We had terrible service and they were terribly slow to clear the tables."
• "Service was so slow, she had almost finished by the time it came."
• "Service was rubbish asked if they had any veg roasts left the waitress went off never came back."
• "Unfortunately the service was a bit hit and miss very slow to get drinks to start."

Food Quality

Pros:

• "The roast was good but the deserts were nothing special."
• "Food was high quality but was heavily let down by staff lying on waiting times for food."
• "The portion sizes are better than others."
• "We had steak and roast and both were great."
• "The vegetarian option was tasty"
• "The food was yummy."
• "Had the most amazing roast here last weekend!"

Cons:

• "old food stuck between grooves of table where my Wife and I was sitting"
• "The beef had been cooked to within an inch of its life. Inedible."
• "The mash was warm and tasted more like smash instead of real mashed potatoes."
• "Food was not up to its usual standard."
• "Underneath was a huge amount of fat and gristle, it's like all the bits they'd normally throw away were on my plate."
• "The roast pork must have been boiled in water because the fat was completed soggy and inedible."
• "Roast potatoes were dry and tasteless, sprouts were hard and bouncy, Yorkshire pudding tasted like cardboard."

Atmosphere & Decor

Pros:

• "Clean and classical pub in a great location."
• "The decor inside is marvelous."
• "The atmosphere in the pub was relaxed and welcoming."
• "If you want a traditional Sunday roast, in beautiful Hampshire countryside surroundings, you would be hard pressed to beat this great English pub."
• "The place has a nice ambiance about it and is interesting to sit and look at the decor."
• "Lovely garden in the summer with a play area for the kids."
• "Beautiful location and a well looked after dining and bar area made this a perfect evening out."

Cons:

• "Disabled car park space at front of pub full, no blue badges displayed."
• "They seem generally a bit neglected and slightly grimey."
• "The noise was quite loud bored children and adults etc."
• "The atmosphere is pretty dull and it's quite dark inside."
• "Pub was very busy and we were sat at a small table in the middle of the back room, right by the fruit machine. Awful table."
• "The area is still very nice, and there's a lovely set of fields out of the back."
• "The veg had had a good blast in the microwave."

Accessibility & Facilities

Pros:

• "Disabled facilities amazing."
• "There is a QR code for allergens and great for my coeliac daughter, her meal was almost identical so she did not feel left out in anyway."
• "Lovely garden setting too."
• "Large beer garden (25-30 tables from memory) with a big wooden children's playhouse and slide."
• "The garden is great for little ones fully enclosed with good play area."
• "A very nice pub with a great garden area and a small kids playground."
• "Nice garden with plenty of seating."

Cons:

• "We had planned a lovely family afternoon at the pub to enjoy some drinks and lunch. We walked 2 and a half miles to get here only to find the pub was closed."
• "We had to walk from back car park round to the front, as side door is locked."
• "Went for lunch today and considering it's January it was cold inside."
• "Don’t go here if you have allergies or any intolerances."
• "We waited nearly 2 hours for food and had to jump through many loops to be served as one of the party has a dairy allergy and one was gluten intolerant."
• "So menu is no good for people on a fat free diet"
• "Marked down based on ladies toilets (wet floor under hand dryer and sink area was wet) and a spider making a web over the light fittings by our table."

Value for Money

Pros:

• "The price is too much for what you get."
• "For the quality and portions the prices are an absolute ripoff."
• "Slightly overpriced for what you pay for though."
• "Food was good, slightly overpriced for what you pay for though."
• "It would have 5 stars but for me it is a little expensive."
• "At £15.95 for beef and £14.25 for pork we expected it to be better."
• "We had a main, pudding, coffee and a couple of drinks for about £30 a head which is great value."

Cons:

• "Could be a nice pub but every time we book a meal they always run out of items."
• "Probably won’t be going back now as there are loads of other really good pubs around."
• "Prices also seem to have increased quite a bit since my last visit, especially puddings!"
• "It seems like they'd inflated their prices to profit from the eat out to help out scheme."
• "The food now resembles microwave meals."
• "Two main beers had run out the girl serving apologised for fresh barrels not being replaced although she had asked?!!!"
• "Won’t be returning."