Hollywood Bowl Milton Keynes Reviews Summary

Entertainment and Activities

Pros:

• "It's place with so many fun activities."
• "Fun fun fun all the way...great place to unwind in the Xscape!"
• "Aside from bowling, there are lots of games to keep everyone entertained including for kids."
• "Entertainment wise brilliant place."
• "The presence of slot machines and other coin-operated games in the lobby added an additional layer of fun to our evening."
• "Lots of arcade games, air hockey etc. Some gave tickets as you played, which you can exchange for prizes."
• "Fun place to be around with your family/friends/kids. You can choose from more than a dozen of games to play."

Cons:

• "Overall the place seems bit run down and not well looked after for the price your expected to pay."
• "The whole place is a lot smaller than in the photos."
• "In the arcade, 2 of the machines I used ran out of tickets."
• "Even the tickets counting machine gets stuck after every second person."
• "Arcade could be better, not many joint/competition games and a couple didn't connect that should have so a little disappointed."
• "The arcade games are fun but again, very expensive."
• "The arcade is a major rip off!"

Staff and Customer Service

Pros:

• "The staff are all brilliant and helpful."
• "We also had staff visit us between games and ask us who won giving us stickers to celebrate."
• "The member of staff working behind the bar did a very good job and was very polite despite the pressure he was under."
• "Staff polite and helpful."
• "Staff members are friendly and professional."
• "Staff were polite throughout and answered any questions we had."
• "Staff were lovely from the minute we arrived, saw the kids birthday badges and were right there offering sweets and wishing them a happy birthday."

Cons:

• "The staff I interacted with were diabolical and if they do not wish to be in customer facing rolls, find a job elsewhere."
• "The customer service is just terrible, staff are so rude and don’t care about customers."
• "The lady who was at the reception was extremely rude to me and my partner."
• "Sadly, it has lots of flashing lights but not enough staff and the ones we dealt with didn't seem motivated or trained."
• "The thing that lets it down is the inexperienced staff, they do the bare minimum, don't know how to go above and beyond, bit slow and seem clueless."
• "Lots of staff but not very attentive."
• "To be honest I've been 2 times and the staff there are not having any experience in customer service."

Facilities and Cleanliness

Pros:

• "Great place for bowling and family entertainment."
• "Lanes fully separated for social distancing."
• "The lanes were well-maintained, and the equipment was in excellent condition, ensuring smooth gameplay throughout."
• "Automatic bumpers so if you have kids playing the bumpers will come up automatically on their turn."
• "The place is clean and the food portions are very decent."
• "It's fun playing in this place. The crew are very welcoming. The place is clean."
• "Lovely staff on reception and very clean and prompt with our booked slot."

Cons:

• "The tables were not very clean and noone rushed over to do so."
• "Last time we went there weren't any baby change facilities which is less than ideal."
• "The place is full of small fruit flies."
• "The toilets were DISGUSTING, there was blood on one, poo on the other and the rest were blocked with tissue or had no tissue at all."
• "The music is unnecessarily loud and stinky toilets at the entrance weren't a good welcome for us."
• "Toilets were a mess and smelt really bad but then again they were like that before covid."
• "Our lane was covered in plates, cups & food everywhere and all over the floor from the previous group."

Value and Pricing

Pros:

• "Recently had a childrens party there. All inclusive £15pp."
• "Brilliant fun had by all and the staff were really friendly. We paid a extra £1 to go VIP and it was worth doing for the extra comfort for sitting."
• "Prices seem fair for bowling."
• "The bowling was fun and I consider reasonably priced for the quality of the facilities."
• "Luckily I’m a student and there is a discount for students, it more than halved the price!"
• "Very well priced and they even have offers on if you fill out an online questionnaire for the next time you visit."
• "They have many offers when you subscribe to the website, and it actually ends to be pretty good value for money sometimes."

Cons:

• "It is a bit expensive and it should be a bit more cheaper."
• "Beware of 0844 number when booking your Bowling - absolute rip-off as just had my mobile bill and to book a slot to take my niece and nephew cost me £12!!!"
• "The coin pusher machines that you can win money and small toys are 10p machines, not 2p, so it's very easy to spend £1 or even more in seconds!"
• "Bowling here is expensive, very expensive."
• "Prices are about standard at £8.09 per person per game - not too expensive but not really cheap either."
• "Absolutely disgusting food which is way over priced."
• "2 people two games of balls £33 what a Micky take."