Burger King Reviews Summary

Customer Service

Pros:

• "The manager there was very polite and explained he hadn’t been made aware of it and would get back to me tomorrow which is what I consider good service, and he's apologised as he understands my frustration."
• "Service is always good and friendly."
• "The staff were lovely and friendly, all very young and happy 😊"
• "All credit to Ben for great customer service."
• "The staff were polite calling people Sir or Ma'am, the food was hot and freshly cooked, and the outside area and inside were spotless."
• "Service from staff is good."
• "The checkout staff were lovely and apologetic for the wait."

Cons:

• "Literally 2 staff members in. We waited 20 minutes and the staff only took 1 order!"
• "Piss poor customer service."
• "Very slow as staff lost my order and couldn't be bothered to rectify the situation just keeped walking around thinking I would go away."
• "Terrible service staff just waiting around doing nothing while customers were waiting for orders to be taken."
• "Master class in poor customer service."
• "Customer service what customer service stood for at least 5 minutes no acknowledgement."
• "Customer service was rather poor."

Food Quality

Pros:

• "The burger was perfect and neatly made I could tell that a lot care was put in WOULD RECOMMEND."
• "The plant based whopper and vegan royale are excellent."
• "Burgers were hot, fresh and filling."
• "Food delicious as always....I bloody love a Double Whopper with Bacon and Cheese."
• "Chicken royal was nice and warm and lovely."
• "Food was nice and fresh."
• "Love the burgers here, far superior to Macdonald's."

Cons:

• "Every table was dirty, no fizzy drinks available on the very few occasions I've been, cold food served."
• "The burger tasted like a microwave rustlers burger nothing special and very over priced."
• "Once the food came out it came across cold and drier than anything we have ever tasted."
• "To pay 6.99 for a double cheeseburger medium meal was extortionate."
• "Before this visit I hadn't visited Burger King for ages. This visit will be my last....!!! The fries were stone cold and chewy."
• "Ordered onion rings as a side order but weren’t very nice."
• "Really don't know what's happened to burger king, I ordered 2 whopper meals and 2 double bacon cheese burgers, spent over £18 to be handed over cold food."

Cleanliness

Pros:

• "Sometimes clean and not busy with polite staff."
• "This venue is much cleaner than it used to be, too."
• "Clean and tidy which is also a good thing."

Cons:

• "Every table was dirty, no fizzy drinks available on the very few occasions I've been, cold food served."
• "The toilets are grubby especially around the sinks and taps."
• "Tables are filthy, staff are as slow as anything and brings a whole new meaning to fast food but the toilets are absolutely disgraceful."
• "This food out let wants shutting down until some one shows basic hygiene skills to the staff dirty tables litter bins spewing rubbish all over the floors."
• "This afternoon I visited Burger King at Century Retail Park, Stoke-on-Trent and have to say that I was appalled at the lack of cleanliness."
• "The place was absolutely filthy toilets stunk no sanitizer when Covid is on the rise."
• "The dirtiest Burger King restaurant I've ever stepped foot in in the UK."

Value for Money

Pros:

• "Cheap, fast meal. Typical Burger King."
• "Very good value if you use the deals on the mobile app."
• "Yes it's a bit more expensive but you definitely get what you pay for!"

Cons:

• "To pay 6.99 for a double cheeseburger medium meal was extortionate."
• "This meal was definitely not worth the money we paid."
• "Stupidly expensive for below par food."
• "Great experience order was wrong hot chocolate hadn't seen any chocolate warm water and no dips with sharer box cost nearly £30 for 2 meals and a share box highly recommended if u want 2 waste your money."
• "Double burger with cheese bacon fries chips and drink was expensive for what it is over £6. So small."
• "The absolute peak of customer disappointment, the chances that burger king could of accidently assembled a more incompetent, uncaring, uninterested team of staff."
• "Went through drive through an service was really quick, that is the only positive comment I have! I ordered a double cheese burger and loaded fries which came to just under £10."

Management

Pros:

• "The manager there was very polite and explained he hadn’t been made aware of it and would get back to me tomorrow which is what I consider good service, and he's apologised as he understands my frustration."
• "This store and its saturday night manager need to be highly commended on their customer service."
• "Chinese manager very nice pleasant guy, extremely smart and chatty and busy all the time too."

Cons:

• "Doesn't appear to have any strong management or leadership which the place so badly needs."
• "Needs better management."
• "The shop is worn out, intercom not working properly."
• "The site itself is tired and in desperate need of a facelift."
• "Place seemed tired and needs a refurbishing."
• "The restaurant as a whole is tired and in need of a refurb."
• "UNFORTUNATELY I PREDICT NOT A GOOD FUTURE FOR BURGER KING..."