Take Me Leicester Reviews Summary

Driver Service

Pros:

• "Actually the most friendliest cab service I have experienced. Each time I ring, no matter who it is, they are genuinely nice."
• "Always use ADT for getting around. They're musician friendly and are always happy to pop a seat down and offer to help."
• "The driver, however was calm, friendly and efficient."
• "I love ADT! I use the app and the drivers are always prompt and reliable."
• "We used ADT to take us to a wedding and return in the evening. We found them very helpful as the driver gave us text updates on when he was leaving and how far away he was and arrived on time."
• "His car was spotlessly clean, he was polite, helpful and chatty enough."
• "Our driver was just so lovely to everyone in the car I had to write a review."

Cons:

• "The driver had no understanding of the drop off point and asked 10 times for the same details."
• "Awfully let down again, we put out faith back in them as we assumed faults were Covid related, today we have been let down again."
• "Dreadful company...just seen the facebook clip where they refused to give a lift to a partially sighted guy due to the driver's attitude against blind dogs."
• "Customer service is awful especially the female who has the worse attitude ever."
• "Unreliable and unprofessional."
• "The driver proceeded to shout and swear at me down the street."
• "Awefully trained drivers who are never on time and make constant personal calls."

Company Reliability

Pros:

• "I have used ADT for several years and have always found your services to be excellent and would have no hesitation to recommend you."
• "I would definitely recommend ADT Taxis to anyone. Safe and friendly."
• "Very punctual driver! We were on time to catch our plane for Christmas!"
• "Excellent service from this taxi company. Easy to book with option to pay online if required."
• "Booked return journey for a group of us from Kegworth to Reading. Arrived on time at collection and pick up the next day."
• "Was very impressed with ADT. They managed to find us transport at the last minute when we were let down by the company originally booked to take us on holiday."
• "First time user - booked for son returning to Uni late evening. Excellent service - useful text updates as to where driver was."

Cons:

• "Absolutely NEVER AGAIN"
• "Adt affliate or what??? Take me taxi should scrap their priority choice to clients, i booked a priority taxi only for me to chase them by phone 5 times."
• "Disgusting behaviour."
• "Boycott adt taxis."
• "The worst experience, I booked a taxi 2 hours before and it never showed up saying that the driver that supposed to pick me up has gone to Coventry."
• "How can you treat your customers with such little respect and why let them pre book when it doesn't even matter."
• "I ordered it due to the convenience and prior to booking I was greeted with a 'it will be 5 minutes' and to my expectations I had waited a solid hour and it still hadn't arrived after ringing multiple times to be yelled at by the driver himself."

Customer Service

Pros:

• "The call handler apologised."
• "The lady on the phone was apologetic."
• "Very friendly and engaged us in good conversation."
• "Driver was very helpful and polite while answering questions and during conversation."
• "We have used these on many occasion, latest being an airport pick up and have to say they were super efficient."
• "Constant communication via text which was very helpful and satisfying."
• "We received updates by text and the car arrived on time."

Cons:

• "Customer service is awful especially the female who has the worse attitude ever."
• "Until the last day of my holiday when they called me chasing payment and told me that if I didn't pay in advance then they wouldn't turn up to the airport to collect me."
• "Driver was rude and very unprofessional."
• "Pathetic call centre staff, no management around to speak to apparently."
• "Though I do think the phone line people could do with more training."
• "They put my brother in danger tonight by abandoning him in the car park in front of his building because the driver lacked the humanity to get out and show him to the door."
• "We're making a formal complaint as their licencing needs looking into because they are not a disability-friendly company."