A&B Cabs-Airport Taxi Leicester Reviews Summary

Customer Service

Pros:

• "The service was great and the call takers were always very polite."
• "Best taxi service in Leicester! All staff from those managing the phones to the actual taxi drivers are polite, efficient and always accommodating of any issues."
• "The gentleman that answered my call was very friendly and polite."
• "Phone service was wonderful, very friendly, helpful and polite."
• "Staff were exceptionally helpful, they called me to confirm my booking, driver was bang on time, very friendly got me to my appointment early, excellent value for money."
• "Great company. Always prompt, very efficient and polite staff as well as drivers."
• "The phone operator was very nice to deal with and everything went smoothly."

Cons:

• "I see a lot of people putting negative reviews & rightly so, this company is a sham not professional at all, time keeping someone needs to buy you lot a clock, late, rude & no apology, better off using someone else who’s more reliable."
• "I think there is no point complaining because I have in the past and they were even rude on the phone."
• "Rude employees who lied numerous times and said the manager wasn't in till '1pm' and that the taxi was outside when it wasn't."
• "I called to ask where my taxi was and was being shouted at by a staff member because it was not him who took the order."
• "The lady on the phone was so rude, my cab got delayed by 30 minutes I called up twice and each time she said it round the corner."
• "Incredibly rude staff put the phone down on me when they decided I was out of their catchment area."
• "The attitude & rudeness is unacceptable, meant to be a professional ran company & your controller is shouting at me cause I came out 5 mins late!"

Reliability

Pros:

• "This one time, I forgot my mobile phone in the cab while returning to India. The guys in the company called the driver, called him back at the office and handed me my phone back within 10 minutes."
• "I am very happy with service I get the good service and prices as well very reasonable and always be on time."
• "They have been very friendly and reasonable in price."
• "First class service right from ordering the taxi to pick up and drop off."
• "Excellent service and so flexible over pick up time too."
• "Thank you A&B taxis for a professional and pleasant service."
• "The service from A&B cabs is exemplary from start to finish."

Cons:

• "I've had the worst experience so far with this taxi company. I booked a taxi for 8.30am and seeing as I've been disappointed by them before I made sure at 8.26am the taxi was on its way but when I noticed it hadn't been dispatched I called up to then be told that the driver was late and in traffic so he'd be 10 mins."
• "Absolutely terrible service, I booked a taxi, which when the driver was outside, did not text or ring my number (how am I meant to know the taxi is outside?)."
• "The taxi never turned up, probably no intention of turning up."
• "Had been using this company to pick my vulnerable son up from college every week with no problem. I don’t know what’s happened but twice now they left without picking him up."
• "I ordered a taxi for the afternoon for the whole week and the taxis were coming in the morning instead."
• "Waste of time!!booked taxi in advance 3 hour prior to getting it but the taxi failure to turn up on time causing delays to my journey."
• "The following weeks I booked a taxi for the whole week again and the taxi didn’t come."

Driver Conduct

Pros:

• "The driver was friendly, polite and honest as he had not been to Gatwick Airport before, but he asked questions and did all he could to keep me reassured that I would get there."
• "Can only speak well of this company. Very reliable with kind and friendly drivers."
• "She commented how friendly the driver was and the cab was very clean too."
• "One particular driver (whom has a lovely red beard), made sure I got into my house safely before taking off, after a late night."
• "The drivers are always polite and don’t take you all around the houses to get you to your destination."
• "The driver was friendly and chatty and the driving was commendable as I'm an ex driving instructor."
• "The drivers have all been very friendly and provide a brilliant service any time of the day or night."