Downshire Arms Beefeater Reviews Summary

Service

Pros:

• "Incredible service like no other."
• "The staff were very friendly food absolutely delicious and lovely atmosphere."
• "Food was served promptly and was delicious."
• "Staff were very helpful and courteous."
• "Friendly, helpful staff. Run by adults. Great food. Excellent service."
• "Chris the manager can't help enough, his attention to service is first class."
• "The service from the waitress Tina Avery was by far the best we've had in a long time."

Cons:

• "Slow service due to under staffed, waitresses taking orders over serving food."
• "his customer service skills were not particularly inviting and no effort to deliver a better welcoming customer experience."
• "Party of 3 of us turned away because of according to female waitress staff shortages."
• "Just run down, very chaotic; understaffed, waited an hour for just drinks."
• "Clearly the management need to up the staffing at weekends especially as the overall service was not good."
• "The manager is completely incompetent and should go back to basic training of customer service skills."
• "Manager couldn't care about anything even though we complained to him."

Cleanliness

Pros:

• "Really nice atmosphere and was a lovely place just to sit and chat and catch up with people again."
• "The refurbishment is a massive improvement bringing the pub and restaurant environment into a modern colour scheme but kept the core of the classic tutor building."
• "site very clean."
• "Spotlessly clean, hygiene station on entrance, screens between tables."

Cons:

• "The floor (carpet) was disgustingly filthy and desperately needed a good shampoo, steam and clean."
• "The tables were sticky, the carpet was worn and sticky."
• "Lots of tissues on the floor - we were their first customers on the day so looks like it hasn’t been cleaned from day before."
• "Rundown and tired, in need of an overhaul."
• "The outside of the Beefeater was very dirty, cigarette ends everywhere, massive pot hole in the car park, toilets unable to be locked, no soap and water barely working."
• "Only niggle was highchair wasn't the cleanest and carpets were quite grubby."
• "Table wasn't the cleanest and serviettes were dirty on the back where they cleaned the table in a hurry."

Food Quality

Pros:

• "Pleasantly surprised at the quality of the food."
• "The Big Dipper Burger was thankfully excellent, although there could have been a few more fries."
• "Food was unremarkable, bar the steak that was cooked to perfection."
• "The food itself was pretty good, although there was a bit of a wait."
• "Food very tasty service second to none, we will meet there again."
• "The food was great too."
• "Breakfast was really nice, a wide choice of fruits, cooked breakfast, cereal, coffee/tea and fruit juices."

Cons:

• "I wasnt blown away by the quality of the food, breakfast scrambled egg was watery and had no taste."
• "steak had grizzly bit."
• "Nice staff but very average food, tiny portions massively overpriced for what it was."
• "Had to wait an hour for food, which 2 of 3 came out burnt."
• "Shocking steak. 3/4 fat and gristle."
• "Awful experience. They'd ran out of vodka, gin, coleslaw, and about half the menu."
• "Laughable portion sizes for salad and fries."