Address: Unit 5, Berkshire, The Oracle Centre, Reading RG1 2AG, United Kingdom
Phone: +441189509961
Rating: 4.5
based on 483 reviews.
Food Quality
Pros:
"The food was sooo worth the wait."
"The food was very delicious, well cooked steak and Ribs."
"Delicious food, steaks cooked perfectly and lovely Crispy fresh lettuce."
"The food was perfect, good portion size we were absolutely stuffed!"
"The food was so good, the steak I had with bordelaise sauce and a side of ribs was delicious."
"Food was excellent, steaks cooked to perfection, and crumble was delicious."
"The food was amazing. The steaks are delicious."
Cons:
"Onion cake was so crispy, I thought I was chewing on glass."
"We didn’t bother with dessert after the disappointing main."
"They simply do not know how to cook a steak."
"I ordered 50 days aged ribeye but it was nowhere close in quality to aged meet."
"Chips were hollow a rock solid where they have been overcooked."
"The side of onion loaf was very over cooked in comparison to previous visits, and my wife's ribeye steak was extremely chewy."
"The T-bone steak wasn't as tender as I would want it."
Service
Pros:
"Arrived early for my reservation, accommodated with no issues and treated amazingly throughout my dining there."
"Big thanks to Tara who served us and put up with our raucous boys own fun and laughter."
"Kris in particular provided exceptional waiting service."
"The staff are so pleasant and helpful."
"Our server Sien was fantastic! He gave us great recommendations, was very attentive."
"We were looked after by Adi who was very professional and friendly."
"Very attentive service."
Cons:
"Service was ok until I complained about the food."
"At the reception a young lady was not at all kind to the customers."
"The starter and main turned up nice and quick. However… when asking for a replacement the waiter became very blunt."
"Not ideal when you want a special evening without the kids (1st time in a year) to be relaxing."
"The waiter was actually so rude and unprofessional it actually really annoyed me!"
"The service was far from brilliant. As a solo diner, I was seated at an out of the way table."
"I asked the waiter WHY are you arguing with me which at that point the waiter looked at me and said (what do you want me to do - heat it up on the grill or make you a new one?) which shocked me."
Ambiance and Location
Pros:
"Cosy atmosphere, just what you need in autumn/winter."
"The atmosphere was energetic, lots of birthday songs which was a nice social touch as we all sang along each time."
"A spacious inside with relaxing decor sets you up for a relaxing meal with friends and family."
"The atmosphere, the food and the service were all amazing."
"The entire vibe is always one that seems welcoming and encouraging for a great experience."
"The atmosphere was elegant and Christmasy."
"Wow, this place is perfection! The atmosphere is incredible."
Cons:
"The venue is very big and had a look of a Weatherspoons when we entered."
"Arrived and was directed to our table, the staff were lovely and overall we felt very welcomed, however, it sounded like a children's party (so much background noise, voices, shouting) in fact, it was SO hard to even hear the people sitting opposite me!"
"We also found the noise level meant we couldn't always hear each other and had to constantly repeat what we were saying."
"Hoping for a really nice experience ended up a bit of a sad evening."
"In all honesty found the experience underwhelming. Had heard of the franchise and was looking forward to the experience."
"Definitely won't be returning in a long while..."
"The front of house man was fairly rude when we arrived."
Value for Money
Pros:
"Two drinks, a main to share and five sides came to about £55 which is incredible considering the quality."
"Steak experiences are a thing! Who would have thought it, but I love this idea and it's such good value for money."
"The set menu price was very good value for the quality."
"Always had exceptional service and food, which is why me & my wife visit several times a year."
"Steak was very nice and soft, extra very good taste."
"The meal was a bit more on the expensive side as a 3 course meal with wine for two people was £92, however... the steak was fantastic and much better than anywhere else in Reading."
"On a plus side - they don’t charge service charge for less than 8 people and this is much appreciated while everyone else does."
Cons:
"Considering the price of my STEAK costs more than 2 meals + drinks elsewhere, bottom line I wasn't HAPPY."
"The bill was not correct the first time round."
"They have a policy which only allows a table for 90mins which can be a tight timeframe when having x3 courses."
"Right in the Oracle so plenty of parking in the multi storey, however it's expensive!!"
"Been here 5 times in the last 12 months and each time it gets worst and worst."
"The Nachos that are normally made in store from tortillas are now bought prepacked (so its basically like your eating nachos from sainsburys)."
"Unbelievable! My stake was under cooked asked for medium rare and was given rare/blue."