SuperStar BBQ Reviews Summary

Food Quality

Pros:

• "Food was delicious, price was very reasonable and it's children friendly too."
• "The meat was of good quality and was marinaded nicely, would recommend the pork belly."
• "The meat of pork, beef and see food are tender and well marinated."
• "The food was fantastic for the price, one of the best bibimbaps I’ve had!"
• "The highlight of our visit was undoubtedly the food. The dishes were simply amazing, bursting with authentic Korean flavours, each bite was a culinary delight."
• "The food was quite delicious. I loved the kimchi fried rice."
• "The food was amazing and tasted great with good portion sizes and decent value for money."

Cons:

• "The meat we ordered was so small."
• "Honestly, the Korean BBQ was delicious but not worth the price we paid for it."
• "The soup was also quite a small portion for being £14."
• "Food was over hyped plus. No seasoning, they forgot my tongues."
• "Wasnt exactly the best korean food I had."
• "The flavour was lacking in the main bbq."
• "All the meat is over-salted, the taste is very strong, the meat is very stale, and a plate of meat has two colors."

Service

Pros:

• "Shout out to Jack, John and Melissa for looking after us on the night."
• "Great attentive service from Jack who explained everything to us from the start and made some great recommendations."
• "Excellent customer service by all staff members, especially John Kumar."
• "Amazing food and service by all the staff but especially Melissa!"
• "The staff who served us (he said he is a supervisor) very very friendly, we had a lot of chat with him. Has many knowledge about Korea too."
• "The staff were really helpful, especially Melissa who worked so hard to cater to our every need and requests."
• "Service was amazing, from the moment we got there we felt welcomed."

Cons:

• "Service was a bit slower than expected (we had to flag a waiter down a few times and one of my friends asked for a refill on her salad which never arrived)."
• "Also manager was quite passive aggressive and terrible in customer service."
• "The only thing of concern is that the wait staff could have been more congenial."
• "The waiters and waitresses just look like they want to go home. One Asian waitress huffed after I made an additional order."
• "Very limited staff long waiting for time bit rude and unfriendly welcome, very difficult to book a table too..."
• "Waiters were quite rude, ignoring us, rolling eyes and taking our orders wrong."
• "Firstly, some staff are very unprofessional."

Ambiance

Pros:

• "We booked the karaoke room with less than a day’s notice, and they were very quick and helpful in their replies."
• "They also have karaoke room I believe for K-pop."
• "After meal, we went to Karaoke. They have many latest Korean songs. Massive rooms."
• "The restaurant is clean and the lighting creates quite the intimate ambience."
• "The set-up and decor creates a lovely atmosphere, the place is clean, and the staff are very friendly and attentive."
• "The atmosphere was really nice."
• "The karaoke room has a great vibe and is very spacious."

Cons:

• "What a shame i do not know where to start. When we first entered the restaurant the manager was very awful at hiding his facial expressions."
• "The restaurant is very big and provides a lot of space but it feels too open as when I go there aren’t many people."
• "Avoid the table at the back near the toilets, it’s a blind spot for staff and harder to get attention."
• "Moreover, the interior isn’t clean. There is dust and dirt everywhere, on window sills, seats, on the lamp shades directly above the tables, sticky floor."
• "Be prepared to walk about 2 floors down very dark stairs for the restroom."
• "There is a big downside as if the temperature high with all the grills it gets hot in there and there is not a good air conditioning unit."
• "The atmosphere of the restaurant is quite loud."

Value

Pros:

• "Food pretty good. Portions generous enough to feel good value."
• "For £20 each, we left feeling satisfied."
• "We shared the menu for two, and it was brilliant!"
• "The quality of the food was very good relative to the price you pay and the portion you receive."
• "They make for an affordable lunch, and a good spot for either couples or big groups."
• "The set meal B was excellent and gave a true taste of Korean cuisine."
• "We got two portions of meat which was around 16 pound, very good value."

Cons:

• "The pricing is a little overpriced especially their set menu section or picking it individually for the bbq options."
• "They’re pretty expensive, as most of korean bbq places, so expect to spend around £40-70 per person."
• "Too OVERPRICED for what you get."
• "You'd think for the price you're paying you'd get enough food for 2 people but it was barely enough for my boney self."
• "Definitely not worth the price you pay."
• "No value for money!"
• "Very disappointed. Portions were small especially the meat (pieces were TINY). Very overpriced and not filling at all - left hungry after ordering over £80 worth of food."