Palmers Motor Company Reviews Summary

Palmers Hemel Hempstead - Overall Service

Pros:

• "Very impressed with the honesty and professionalism."
• "Exceptional customer care from the team."
• "Helpful, honest, fair and communicative."

Cons:

• "The only thing that lets them down is that when trying to contact the dealership, the phones just ring out for a long time sometimes not even picked up."
• "The car developed vibration and gearbox issues on the next day of purchase."
• "Unfortunately, the car service manager at Palmers Hemel was very rude and not helpful."

Individual Sales Representatives

Sean

Pros:

• "Bought a Nissan Juke from Palmers in Hemel Hempstead. The car was serviced and MOT’d before collection. Was kept informed with photos and videos throughout the process."

Cons:

Faizan

Pros:

• "Faizan has been very useful and clear in explaining to us all the options and guided us through the whole process in a great manner."

Cons:

Sebastian

Pros:

• "Bought a Jeep Compass 2 weeks ago and can say that the service I received from Sebastian was great, he was helpful and professional."

Cons:

• "I had only one gripe. When I first viewed the car I noticed a few minor scratches and the interior needed a going over, these issues weren't dealt with upon my return to collect the car."

Vlad

Pros:

• "Helpful, honest, fair and communicative. Not really what you expect from a car salesman but Vlad at Palmers was all that and more."
• "Highly recommend Vlad to anyone who is unsure what car to go for or think they might not afford one."

Cons:

Mark & Karl

Pros:

Cons:

• "They IGNORED the emails sent by me and my family about the issues with the car!"
• "All this “We are here for our customers”, what a load of rubbish!"

Shana

Pros:

• "Shana deserves a raise!!"
• "Shana, however, after many weeks trying managed to get my service plan sorted & booked me in."

Cons:

• "My comments on Shana still stand but I have been ignored by Palmers & have now found a new garage to sort my car, they will be my last resort now."

Laura Bacon

Pros:

• "Exceptional customer care from the team. Laura Bacon, stands out as a true asset to the business."

Cons:

Luke F

Pros:

• "Excellent sales service from Luke F on Fiat sedan."
• "Car picked up in perfect condition. Had a way to travel so happy that all went smoothly."

Cons:

Stuart

Pros:

• "Had a really good experience today and had much help from one of the receptionists called Stuart he was super helpful on the phone and in person."

Cons:

Colin

Pros:

• "Colin, Shana and the team at Palmers have been amazing."
• "The service from sales point to after sales has been amazing."

Cons:

Jude

Pros:

• "The experience with Jude was a delight."

Cons:

Shana (Palmers Hemel - Service Advisor/Front Desk)

Pros:

• "First class service from Shana (palmers hemel -service advisor/front desk)."
• "Even though there were many complications from the handover from Cazoo, her experience, knowledge and not to forget her fantastic customer service left me feeling assured that all would be in hand and it was."
• "Received my car back and problem fixed and will be Using them again for future services without question."

Cons:

Rajden and Steve (Dealership Staff)

Pros:

• "They delivered on what was agreed and ensured a smooth onboarding as well."
• "I also enjoyed working with Rajden and Steve, as they handled my inquiries professionally."

Cons:

Sean (Salesperson)

Pros:

• "Great service from Sean, probably the best, most honest sales person I have ever had the pleasure to meet."
• "He was through, honest and easy to communicate with."

Cons:

Dom (Salesperson)

Pros:

• "We decided to call and was happy with the way Dom handled the call so decided to visit them and view the car."
• "Once there we were greeted by Dom who made us feel welcome."

Cons:

Grant (MG Salesperson)

Pros:

• "I can’t fault the sales experience, Grant from MG was easy to get along with."
• "The showroom for the brand is a well-presented small dealership."