Address: 1 Lea Valley Rd, London, E4 7PX, United Kingdom
Phone: +442039931329
Rating: 4.5
based on 422 reviews.
Customer Service
Pros:
"Very happy! Customer service was phenomenal."
"Our sales rep Osman Ali provided us with excellent care and gave us 100 per cent attention from the start of the purchase right through the end."
"A big thank you to James the Customer Services Manager."
"I cannot recommend this place enough! Thank you Nik and Motorpoint."
"Exceptional service from start to finish - I telephoned and placed the order online."
"Was served wonderfully by Taylor. Very polite and professional, a good ambassador for your company."
"Thank you to Andy & Chantelle for my swift and friendly collection, Melisa the collections manager was also great."
Cons:
"Overall, extremely helpful before you buy, as soon as you sign the contract they don’t care."
"All is great with sales and service UNTIL you have already bought the car. Then it all goes out the window."
"The sales process was pretty straightforward, but after that it was painful. The whole experience was hard work to get any answers."
"Moreover, their customer service officer was far from being the brightest; her lackluster performance only adds to the overall disappointment."
"Quality of service has drastically changed for the worst since my last car purchase here."
"The process in general was very disjointed with multiple different salespeople involved, it was never clear who to speak with."
"Poor customer service from the manager who is also very arrogant."
Vehicle Condition
Pros:
"Bought a nearly new car from Motorpoint on Saturday and I couldn't have been happier."
"Just bought my first car from Motorpoint. They were a joy to deal with quick efficient and delighted with the car."
"The car was immaculate - I've never been happier with a purchase."
"The next weekend we came to inspect the car which had just been beautifully valeted. It was in brand new showroom condition with 27 months left on the manufacturer's warranty."
"Car was serviced, washed and valetted before I picked it up."
"The vehicle was just as described (as new) so we went back to Cobi who took us out for the test."
"Brilliant purchase from Motorpoint Chingford! Bought a beautiful Mercedes at an extremely good price."
Cons:
"The car also has mismatching tyres on the back wheels which I’ve looked up and is really not recommended in some cases also illegal."
"During a test drive, we found issues with the car, including a malfunctioning back window and unmentioned scratches."
"The trouble with this practice is that it completely damages the integrity of the wheels and they WILL eventually fail."
"Recently purchased a vehicle within a month battery in both vehicle keys seem to be dying and no help from motorpoint."
"The sales team were really good and attentive but the vehicle had ISSUES."
"The checks necessary clearly haven’t been done before I collected the car."
"Of course when I arrived it still had swirl marks all over it and tonnes of other scratches."
Purchase & Delivery Process
Pros:
"What I really enjoyed was from the outset the quoted price was the final price and there was no need for negotiation."
"The collection was stress free and went without hitch and she was made to feel special."
"The whole atmosphere of the branch is very professional and friendly."
"The buying process was quick and easy."
"We decided on a car and the process took just under an hour, this included a full inspection and valet of the vehicle."
"I bought the car on Friday and had it deliverd the following Monday."
"Motorpoint was by far the most straightforward, stress free, reasonably priced and most enjoyable experience."
Cons:
"There is no EV charger on site!!"
"Not a place to buy a car if you want to give even the slightest thought to what you're doing - they seem to specialise in quick sales to people who haven't put in any research and don't intend to."
"The only reason for 4 stars over 5 is that we had an appointment at half 5 on a Friday, we turned up on time had a look around the car and then had to wait 30 minutes for someone to speak to us to progress the purchase."
"This is my 2nd time purchasing a car with Motorpoint and the experience has been appalling."
"I rang ahead and was told that the car would be ready for me to test drive. Once arrived. I wasted 1hr 30mins sitting about (and being ignored) being told lie after lie to finally end up being told that they can’t insure EU licenses."
"No one seemed to know where the car is and what had happened with the delivery of the vehicle."
"Delivery dates for my car have not been confirmed with me and i received confirmation dates via email which were just false hope!"
Value & Pricing
Pros:
"If I find something within my budget, I do not think I will go elsewhere."
"I would highly recommend Motorpoint Chingford to anyone looking for a low mileage, great value used car."
"Reasonable warranty offer and good fixed finance rate, the cars might seem a bit overpriced, but they all have low mileage and not more than 4 years old."
"The car was in excellent condition so we selected that, it was 5k more than webuyanycar, and over 3k more than other dealerships!"
"I was really happy with the service + more importantly the value, + competitive price of the car."
"Would definitely recommend and will be purchasing any future cars from here!"
"Would definitely recommend. 5 stars from me."
Cons:
"I came in to sell my car following an online valuation, however, the price was reduced another £1,000!"
"They insist on customers visiting into the store, then giving them nasty surprises that could have been easily avoided."
"Also, they charge £99 to valet and prep the car - worst valet job ever. There were crumbs all over the seats and mats."
"The vehicle was missing an isofix cap on the back seat, we were assured this part would be ordered and delivered...lo and behold we have had 0 communication regarding this since purchase."
"The process of buying the car is quite simple - but their ethical standards are compromised. I went to purchase a car at Motorpoint and they didn't disclose that the car had been smoked in."
"The main issue I had was it declared online in the valuation that it has a partial service history so the price reflected that, however, the manager reduced the valuation even more."
"WORST experience ever with Motorpoint... I had a 5 hour wait only to be told there has been an error made on the finance paperwork and I couldn't take the car."