Motorpoint Chingford Reviews Summary

Customer Service

Pros:

• "Very happy! Customer service was phenomenal."
• "Our sales rep Osman Ali provided us with excellent care and gave us 100 per cent attention from the start of the purchase right through the end."
• "A big thank you to James the Customer Services Manager."
• "I cannot recommend this place enough! Thank you Nik and Motorpoint."
• "Exceptional service from start to finish - I telephoned and placed the order online."
• "Was served wonderfully by Taylor. Very polite and professional, a good ambassador for your company."
• "Thank you to Andy & Chantelle for my swift and friendly collection, Melisa the collections manager was also great."

Cons:

• "Overall, extremely helpful before you buy, as soon as you sign the contract they don’t care."
• "All is great with sales and service UNTIL you have already bought the car. Then it all goes out the window."
• "The sales process was pretty straightforward, but after that it was painful. The whole experience was hard work to get any answers."
• "Moreover, their customer service officer was far from being the brightest; her lackluster performance only adds to the overall disappointment."
• "Quality of service has drastically changed for the worst since my last car purchase here."
• "The process in general was very disjointed with multiple different salespeople involved, it was never clear who to speak with."
• "Poor customer service from the manager who is also very arrogant."

Vehicle Condition

Pros:

• "Bought a nearly new car from Motorpoint on Saturday and I couldn't have been happier."
• "Just bought my first car from Motorpoint. They were a joy to deal with quick efficient and delighted with the car."
• "The car was immaculate - I've never been happier with a purchase."
• "The next weekend we came to inspect the car which had just been beautifully valeted. It was in brand new showroom condition with 27 months left on the manufacturer's warranty."
• "Car was serviced, washed and valetted before I picked it up."
• "The vehicle was just as described (as new) so we went back to Cobi who took us out for the test."
• "Brilliant purchase from Motorpoint Chingford! Bought a beautiful Mercedes at an extremely good price."

Cons:

• "The car also has mismatching tyres on the back wheels which I’ve looked up and is really not recommended in some cases also illegal."
• "During a test drive, we found issues with the car, including a malfunctioning back window and unmentioned scratches."
• "The trouble with this practice is that it completely damages the integrity of the wheels and they WILL eventually fail."
• "Recently purchased a vehicle within a month battery in both vehicle keys seem to be dying and no help from motorpoint."
• "The sales team were really good and attentive but the vehicle had ISSUES."
• "The checks necessary clearly haven’t been done before I collected the car."
• "Of course when I arrived it still had swirl marks all over it and tonnes of other scratches."

Purchase & Delivery Process

Pros:

• "What I really enjoyed was from the outset the quoted price was the final price and there was no need for negotiation."
• "The collection was stress free and went without hitch and she was made to feel special."
• "The whole atmosphere of the branch is very professional and friendly."
• "The buying process was quick and easy."
• "We decided on a car and the process took just under an hour, this included a full inspection and valet of the vehicle."
• "I bought the car on Friday and had it deliverd the following Monday."
• "Motorpoint was by far the most straightforward, stress free, reasonably priced and most enjoyable experience."

Cons:

• "There is no EV charger on site!!"
• "Not a place to buy a car if you want to give even the slightest thought to what you're doing - they seem to specialise in quick sales to people who haven't put in any research and don't intend to."
• "The only reason for 4 stars over 5 is that we had an appointment at half 5 on a Friday, we turned up on time had a look around the car and then had to wait 30 minutes for someone to speak to us to progress the purchase."
• "This is my 2nd time purchasing a car with Motorpoint and the experience has been appalling."
• "I rang ahead and was told that the car would be ready for me to test drive. Once arrived. I wasted 1hr 30mins sitting about (and being ignored) being told lie after lie to finally end up being told that they can’t insure EU licenses."
• "No one seemed to know where the car is and what had happened with the delivery of the vehicle."
• "Delivery dates for my car have not been confirmed with me and i received confirmation dates via email which were just false hope!"

Value & Pricing

Pros:

• "If I find something within my budget, I do not think I will go elsewhere."
• "I would highly recommend Motorpoint Chingford to anyone looking for a low mileage, great value used car."
• "Reasonable warranty offer and good fixed finance rate, the cars might seem a bit overpriced, but they all have low mileage and not more than 4 years old."
• "The car was in excellent condition so we selected that, it was 5k more than webuyanycar, and over 3k more than other dealerships!"
• "I was really happy with the service + more importantly the value, + competitive price of the car."
• "Would definitely recommend and will be purchasing any future cars from here!"
• "Would definitely recommend. 5 stars from me."

Cons:

• "I came in to sell my car following an online valuation, however, the price was reduced another £1,000!"
• "They insist on customers visiting into the store, then giving them nasty surprises that could have been easily avoided."
• "Also, they charge £99 to valet and prep the car - worst valet job ever. There were crumbs all over the seats and mats."
• "The vehicle was missing an isofix cap on the back seat, we were assured this part would be ordered and delivered...lo and behold we have had 0 communication regarding this since purchase."
• "The process of buying the car is quite simple - but their ethical standards are compromised. I went to purchase a car at Motorpoint and they didn't disclose that the car had been smoked in."
• "The main issue I had was it declared online in the valuation that it has a partial service history so the price reflected that, however, the manager reduced the valuation even more."
• "WORST experience ever with Motorpoint... I had a 5 hour wait only to be told there has been an error made on the finance paperwork and I couldn't take the car."