Treestone BBQ restaurant Reviews Summary

Food Quality

Pros:

• "Honestly 10/10! Lovely range of food and it was cool that you could buy the meat fresh from their butchers."
• "They have a great selection of pre sliced BBQ meats including wagyu steaks."
• "The meat was great and nice vege and side dish set for the grill at the restaurant."
• "Our beef and pork were delicious!"
• "The quality of meats are good as we could buy directly from the butcher next door."
• "The meat is succulent and tender and very well flavoured."
• "The quality of beef was absolutely amazing!"

Cons:

• "Meat oddly comes par cooked - very very weird."
• "Japanese ramen was below average."
• "Sometimes the meat tastes old and tough."
• "BBQ Quality changed a lot. Really different from my previous experience. Food state is getting plain, BBQ sauce taste plain and service is not good."
• "We also had haemulpajun - a seafood pancake, with almost no seafood in it either."
• "Chicken dakgangjung tasted like defrosted and re-cooked."
• "Beef Bibimbab smelled weird. I had a few bite but had to stop because it was definitely gone off and inedible."

Service

Pros:

• "Absolutely enjoyable experience and lovely service."
• "The restaurant was busy but service was prompt."
• "Service goes on extra miles."
• "So lovely! The waitress was so attentive towards us and had the best experience! The side dishes were so yummy and the lettuce basket was overflowing."
• "Impressed by the staff's industriousness too."
• "Service is attentive and the chef is great."
• "The staff are friendly and helpful."

Cons:

• "Very disappointed I would not recommend, too expensive as well. There are lots of better options in New Malden!"
• "The waitress was in the kitchen, i had to go call her."
• "Great food but it was a terrible service that I had from female staff, was arrogant and never recognized their fault."
• "Waitress's service was so rude."
• "Service is horrendous. The waiter took ages to acknowledge us at the door."
• "The service at the restaurant was disappointing."
• "Service was terrible."

Ambiance and Decor

Pros:

• "The decor was tasteful and modern, and the seating was comfortable and spacious."
• "The atmosphere of the restaurant was also fantastic, with a warm and inviting ambiance that made me feel right at home."
• "Relax ambient restaurant, not too noisy."
• "Seating is comfortable for a long stay for your meal."
• "The interior design is really warm and modern."
• "The atmosphere is one of a kind for BBQ places."
• "Wonderful restaurant with great ambiance and vibes."

Cons:

• "Upstairs it was cold and there were no other diners."
• "The BBQ grill is so old that it loses the taste of the meat and is bad to see."
• "The whole room was filled smoke."
• "No ventilation inside the restaurant despite it offering bbq so the door was always propped open making it cold inside."
• "The corner of the walls had old spider webs hanging that was coated in dust and oil."
• "The top of the couch was sticky and oily."

Price and Value

Pros:

• "Price is ok."
• "This place is a real gem."
• "Food was in very reasonable price."
• "The price is very reasonable. Two of us ordered 3 dishes with drinks and ended up spending £20 each."
• "Also, decent prices."
• "Tasty food and very good lunch special price dishes."
• "Bit expensive! But worth it."

Cons:

• "They automatically put on service so combined that nearly doubled the bill."
• "Beers were too pricey though. 4.5 quid for a beer? U kidding me... wake up people you are not in central London."
• "The place is nice and clean, but the prices are way too high for a Korean restaurant in New Malden."
• "Each portions served was very very small, e.g. only 5 to 6 big spoons of rice in a bowl for £3."
• "Awful, slow service, chewy galbi, over-charged additional bbq seating even though we ordered from the menu."
• "They charge so-called a 'setting-fee' per person but the dips and sides are to be shared between two people."
• "If you want to have kbbq and use the grill, this place is a rip off. They charge £10 per person to use the grill on the table which is already overpriced."