"Our 2nd course meal risotto was very disappointing, it's tasteless and mushy."
"The food however, was average at best, particularly when factoring in the price."
"We ordered a couple of lobster thermidors and the meat was tough so possibly overcooked and there was hardly any sauce on it."
"I did not enjoy the flavor of the prawns, I thought that they tasted mucky and dirty, the flavor of the meat was cloudy."
"The fritto misto was disappointing as the portions were small and lacking in flavour."
"The fish and prawns that we ordered were overcooked."
Service
Pros:
"Waiter who served us took his time to ensure things were perfect."
"Recommended for the service too as they leave you alone rather than hovering."
"Our waitress, Irma, sent us the first round of prosecco, then said ‘oh they look a bit flat, let me change for new ones for you.’ without us noticing it even."
"Service was fast, efficient and friendly, would certainly come back."
"Great service by Alex, he really has put extra efforts trying to make our experience great."
"Angela our waitress was excellent and very attentive to all our requests and needs."
"Service was pleasant and a great casual but efficient atmosphere prevailed."
Cons:
"The Spanish manager was absolutely horrible! He mistreats customers and staff!"
"Server knew very little about the wines and made incorrect recommendations."
"I have to say the staff served us was very rude."
"Staff are cold and not engaging unless prompted."
"Really poor customer service! Had to walk away after talking to two of the waitresses."
"The waitresses on the floor were unbearably rude and need immediate training."
"The worst service I have ever received from beginning to end."
Value for Money
Pros:
"The prices were quite high, but totally worth it."
"Excellent Fish Restaurant. Fish Works offers attentive service, a comprehensive fish menu with a number of highly original choices, accomplished cooking, and a great French Sauvignon Blanc for only £24 a bottle."
"Nice and reasonably priced fish restaurant in central London."
"£100 for two people, including bread basket, two sides, mains, and two glasses of wine was reasonable considering the quality of the food and the location."
"Total for grilled seafood platter, two fillets of sea bass, two big prawns and one small scallop plus a side salad was £32 all in."
"£18/£22 for 2 or 3 courses is excellent value."
"Most importantly prices are very affordable for the quality you get."