Smokehouse Reviews Summary

Service

Pros:

• "Our waitperson was amazing! I did not catch her name, but she was engaging, polite, kind, and never rushed us."
• "The staff are very attentive and really helpful."
• "Throughout our meal, the staff were attentive and kind."
• "Service was friendly, knowledgeable and attentive."
• "Service is fantastic: all of the waiters/waitresses are making sure you have everything you need."
• "Service was brilliant, so friendly and happy."
• "The staff fell over themselves to make sure your experience was flawless."

Cons:

• "Not to mention, the terrible service, our food came out before our cutlery and sharing plates, not once but twice!"
• "Service was horrendous, nice enough people, just couldn't care less about their customer service or quality of meal."
• "Waited for half an hour at our table on a quiet Tuesday night without anyone taking our order."
• "The worst part was the staff - who were all rude and surly for most of the visit."
• "Shockingly disappointing service here. The staff are just not attentive."
• "Service was slow and not very attentive."
• "Despite not being very busy and 3 or 4 waiters on duty, the service was extremely slow and inattentive."

Food Quality

Pros:

• "The shortrib bourguignon was an absolute religious experience; the meat just melts in your mouth and the mash is deliciously silky."
• "Todays beef roast is possibly the BEST I’ve ever had and I look forward to going again soon :)"
• "Honestly great value and really good quality."
• "Sunday roast, which was delicious and very generous in terms of quantity."
• "The food was mostly good though."
• "Food is amazing."
• "The food was very tasty."

Cons:

• "The roast potatoes had been cooked and reheated, or left under a heat plate."
• "Very disappointing food, meat especially."
• "Had a Sunday roast here which was just awful, every item of food on my roast dinner plate was cold, the carrot was raw."
• "Sadly, the roast beef was tough and lacking flavour."
• "The duck was cold and veggies flavorless, and the brisket was tough/chewy with way too much fat."
• "The food was mediocre, some interesting items on the menu but sadly approximately half the menu was crossed out and unavailable."
• "Food was extremely disappointing, especially for the price."

Ambience

Pros:

• "The whole place had a great vibe and the smokey smell was amazing in some parts of the restaurant!"
• "Lovely cosy looking restaurant with bar seating as well as dining tables."
• "Great ambience - cosy lit, flicker of light from the fire, and a view of the whole restaurant."
• "Wholesome vibes and cosy atmosphere on a Sunday evening for a roast dinner."
• "Very atmospheric and cosy."
• "Loved this place! Nice, romantic ambiance."
• "The place is truly lovely, It looks comfortable but classy as well."

Cons:

• "Very disappointing food and ambience due to freezing our t*ts off, this place was once an absolute gem. Sadly, no more."
• "It was a bit too dark with just candlelight."
• "In the more recent visits I have noticed the volume inside has been ridiculously loud to the point having a conversation is difficult."
• "Unfortunately this place is not what it used to be."
• "The atmosphere just did not feel like the nice establishment it used to be."
• "This place is LOUD."
• "Lighting is dim and background music is noticeably loud, but overall it was ‘cosy’ rather than unpleasant."

Value

Pros:

• "Good service and value for the quality."
• "The Roast was reasonably priced."
• "Honestly great value and really good quality."
• "Prices are a little up there but you're getting plentiful portions and everything is beautifully seasoned."
• "The value: The food is presented amazingly, something you'd expect at some fancy inner city place, yet has the pricing and portion size of a village restaurant."
• "The value for money can't be beaten."
• "Reasonable value for money."

Cons:

• "The only vegan option is disproportionally expensive."
• "It's pricy for the amount of meat you get on your dish."
• "For the price, it could have been a lot better."
• "Beautiful pub with good food & booze but pricey."
• "The food was good but a bit expensive for what it was."
• "Absolutely not worth the price tag."
• "Overall the food was okay but very overpriced."