Nando's Finchley - Great North Leisure Reviews Summary

Service

Pros:

• "Very happy with the service. We had 9 in my group and thought there would be a long waiting time but no, we were seated immediately."
• "The staff were very friendly and did their best to accommodate us. The food and service here was also good."
• "Staff were excellent and very helpful. Food was served very fast even though they were full."
• "service absolutely brilliant, such a busy evening and this lovely lady, mikayla I think her name was. Absolutely brilliant, couldn’t do enough for us."
• "Fantastic front of house service by Izabella felt very welcomed quick super efficient service with a smile."
• "Exceptional customer service, especially from the new guy with 4 weeks experience! Made our nandos experience unforgettable!"
• "A staff member named Aj was incredibly kind and he was an excellent service."

Cons:

• "Horrible was sitting waiting for mine and my sons food for over a hour an when I went up to ask the so called lady was rude and horrible."
• "Done an online order for collection but lost the reference details and the email hadn't come through. The first person on the front door who I went to speak didn't give me a chance to speak and said go over there."
• "Cold chips, cold food and poor service. No one checked if our meal was ok."
• "Poor management skills, even as I waited for a copy of a receipt that I didn't receive initially."
• "Awful experience! Customer service is clearly lost in the world and the worst offender... the Manager!!"
• "Staff were extremely rude and unhelpful."
• "Found the person taking our orders very abrupt, unfriendly and not very welcoming."

Cleanliness

Pros:

• "Lively atmosphere with friendly staff and clean bathrooms."
• "The toilets were nice and clean too. :)"
• "Toilets clean and not smelly, free car park."
• "Cleanliness amazing. New store and as usual amazing food."
• "Everything perfect. Food delicious, cleanliness amazing."
• "The restaurant was clean, food was nice & good atmosphere."
• "Ambience: 5/5 (Depends on the branch, overall it has good lighting and clean environment with space between the tables)."

Cons:

• "Overall, it’s a decent place but they need to focus on their hygiene as I found the place to be quite dirty."
• "Place is dirty. I had to ask the waiter to clean our table because it was sticky. Floor and seats covered the rest of the food, nobody's cleaning after the leaving guests."
• "the bathrooms had a strong smell of urine, toilet paper and broken toilet boards."
• "Dirty tables,dirty menus,dirty cutlery....spoke to the manager but he didn’t seem interested."
• "Hygiene is not good, especially in this Corona virus situation."
• "The hygiene could be better though as a clean plate had some dried food on it."
• "Lovely staff, lovely food but could be cleaner with more attention to details such as cleaning the bottom of cutlery pots, degreasing tables better, warming plates etc."

Food Quality

Pros:

• "The chicken we had was so fresh and tasty, I could almost hear the chicken still clucking on my plate."
• "Perfectly grilled, tender chicken with great coleslaw salad."
• "Food always high quality, nice Customer service."
• "Food is delicious, you should get the butterfly chicken."
• "The chicken was delicious as well!!"
• "Best Nandos in Town! Food always high quality."
• "Fantastic take away food, nice and succulent and hot chicken."

Cons:

• "Food was over cooked and dry, had been sitting there too long."
• "No wings or thighs which was what I wanted. Order was then incorrect and chicken wasn't grilled as it should have been."
• "Got food poisoning. Went for lunch on a Wednesday. Noticed the chicken is kept cooked in a drawer."
• "The chicken could have been anything, no real flavour."
• "I order 1/4 chicken and 10 wings. The chicken was completely burned tasting sharp and coal, and the wings were undercooked could see the blood on it."
• "Chicken didn't seem that fresh, low quality."
• "Food was tepid and felt undercooked."

Ordering Experience

Pros:

• "The app is easy to use and didn't have any problems with anything."
• "The ordering system lets each of us get food separately without the pressure of everyone ordering at once."
• "Ordering experience improved by scanning a QR Code on your table."
• "Food arrived within 15min of order despite very busy restaurant, taste amazing."
• "Food was cooked well and brought to us in good time."
• "Great food and service - Due to the change in service, the app is easy to use and didn't have any problems with anything."
• "We ordered our food via the app but 40mins later still no food arrived."

Cons:

• "We had to wait outside in the raining, we got soaking wet as we had to wait in the virtual queue."
• "I stood in the collect line for a good few minutes without anyone coming out to get order number."
• "Place looks very tired. Staff very friendly, but waited ages for food when it arrived it was awful."
• "The queue to pay for food was way too long!"
• "Two orders of peri chips costing 3.75 each should NOT look like this. One box considerably less than half full."
• "Slow service, got my collection order 15 minutes late."
• "Very poor service told to come back in one hour to find no table had been reserved. Spoke to manager to be told no Nandos takes bookings and we have no choice but to wait. Rude manager."

Value

Pros:

• "Price quality excellent choice."
• "Food was good. Quite busy but we were never once asked to hurry up to free up space."
• "Although it's great food, the prices are high - that meal cost me about £11."

Cons:

• "It cost £65 for 5 people which at £13 per head for your lunch, it a bit excessive for the standard of food you get here."
• "Nandos has gradually become less value and quality through the years."
• "Originally the chicken was more barbecued now it appears to be delivered half cooked."

Atmosphere

Pros:

• "Lively atmosphere with friendly staff and clean bathrooms."
• "Nice place where to eat with family & friends."
• "It's always a pleasure at Nando's because as far as I'm concerned, they have the best chicken from the wings to the thighs."
• "Cute Nando’s place. Very convenient location as it’s just off the highway and has plenty of parking, also it’s right next to Vue cinema and bowling which is a great way to end your date."
• "Always a nice place to visit. Food tastes good and is always fresh."
• "Restaurant does get busy on weekends but very spacious."
• "Yummy in my tummy! Was so refreshing that even though I was a lone diner I wasn't shoved on a tiny table in the corner."