Address: 56 High St, Ilford, IG6 2DQ, United Kingdom
Phone: +442085501110
Rating: 4.8
based on 170 reviews.
Customer Service
Pros:
"Guys in this gadget shop, not only provided me with exceptional customer service when I was looking to purchase a product."
"They were not pushy and were glad to give advice. They were so helpful!"
"Very friendly, family-owned business that always offer you the best price when selling to them."
"Had a repair done on my iPhone 11 Pro Max... Guys were helpful in getting it sorted out for me."
"Absolutely amazing service. Silk helped me out with my iPhone. He was very friendly."
"The staff are also always friendly :) would highly recommend their parcel service."
"Really friendly staff."
"The best service and people that could have at a shop. Trustworthy people and well trained."
Cons:
"My grandma recently went to this shop to get her phone 'fixed'... Each time they charged £5 to simply turn on and turn off her phone multiple times."
"Rude staff. Tried to convince me that my package was lost then that they'd sent it back because I hadn't retrieved it right away."
"I got my phone fixed here it took them 1 week and a half and the manager was rude down the phone because I kept asking the employees if I could talk to the manager."
"I had my screen replaced here and within a month I had problems with the screen as the touch was not working properly."
"The guy behind the till was so unbelievably rude! From me entering the store he couldn’t even lift his head up from his phone to acknowledge that I was asking a question."
"Absolutley awful customer service. Young guy behind the counter swearing his head off to another customer."
Repair Services
Pros:
"Guys were helpful in getting it sorted out for me. Unfortunately after a couple of weeks the screen just froze for no obvious reasons... they immediately had another new screen put on under the warranty they offer."
"They were very apologetic for the delay and offered extra accessories for free upon the return of the phone."
"Excellent service, i got my phone screen fixed from here, they did a great job. Very kind and professional staff."
"They always do a great job at looking after them for us especially as they get so many as well as dealing with all other aspects of work."
"I went in as my screen wasn’t working on my work phone thinking I needed a replacement but refreshingly for me Liam held down two buttons and it came on- no charge just honesty."
"Went here to try to fix my ps3 but realised it wasn’t worth it and the guys helped me get a good deal on a ps4 and some games and even set it up for me."
"Brought my galaxy s9 + phone in after breaking the screen, they renewed it the same day and they gave me a free screen protector, i also have a 3 month guarantee."
"The Gadget staff are very accommodating to help on fon problems with free of charge. They fix my fon a few weeks ago and is perfectly done."
Cons:
"Do not use this shop for any repairs. I had an issue with a mobile phone and took it there to fix, they charged me £60 first time and took the phone for a few days. After returning it, it worked for one day and stopped."
"Cost £40 to repair my phone, on the phone they said it would take 30mins however it actually took them 1 and a half hours. At first despite the wait it actually looked okay but when I got home the keyboard doesn't work."
"I cannot express my upset with this so called 'repair' shop - more like 'no care' shop. My iPhone 6 Plus - 1 year old, stopped charging... Parts were missing including lots of screws and little metal shields, the battery was bad quality and stuck with paper stickies, the wifi antenna was broken."
"Came to repair my iPad 7th gen screen which was smashed by my little ones. Repaired it really fast and gave a free screen protector too! Bought a lovely case afterwards and they gave me a nice discount on that too."