Liberty Games Reviews Summary

Customer Service

Pros:

• "The communication during the process was excellent!"
• "Rob patiently answered every query I had and helped me find exactly the table we wanted."
• "Good communication throughout the process from ordering to delivery."
• "Brilliant company, great customers service and prompt delivery!"
• "The service from Liberty Games was brilliant, great communication around delivery and professional installation."
• "Superb customer service."
• "The communication via email worked great, the service was first class."

Cons:

• "Don’t waste your money terrible quality and customer service just as bad!!"
• "The one provided had sharp edges and has slightly marked the table cloth."
• "However the cloth ripped after 2 days the quality is shocking."
• "Contacted customer service three times this afternoon for an update, to no avail, highly disappointing."
• "The size of the pool table is actually 3.5ft not the 4ft as advertised the football table even smaller."
• "One of the table tennis balls had holes in and is unusable for example and if we used the clamps for the net it would damage the table top further."
• "The finish of the table is poor and the table tops we have (which were the best two out of four) have the laminate peeling away."

Product Quality

Pros:

• "The table itself is really good and plays really well."
• "The table is excellent quality. Very sturdy and looks great."
• "Really happy with the table tennis top bought to add to a pool table. The top is very sturdy and sits well on the pool table."
• "The table is ace, had lots of fun already plus it's ready to expand with table packs."
• "I was very pleased with the build quality, Plus the great value for money."
• "The quality of the pool/dining table is outstanding, especially for the price."
• "The table itself is fantastic, all the family enjoy playing from 4 years old to 41."

Cons:

• "Would not recommend the tri 3 in 1."
• "Accessories for this table are very poor quality."
• "Unfortunately again the table we received was damaged, although we were promised that this would have been Quality checked prior to dispatch."
• "The ones that come with the table are a bit cheap but that is a very minor gripe."
• "Although delivered with severe damage to the side panel of the pool table, with an email and a call to Jake, he was able to arrange for us to get the parts we needed rather than replacing the whole table."
• "It arrived water damaged then they couldn’t re deliver until after Christmas… A replacement arrived between Christmas and new year."
• "The felt on the base of one the air hockey paddles has come off slightly at the edge after a few uses."

Delivery & Installation

Pros:

• "The Delivery company was great, I knew exactly when the guys were coming and they were so friendly too!"
• "They managed to deliver it early on the Friday, which was amazing."
• "Very prompt delivery and delivery drivers were so helpful and kept me informed of delivery times."
• "Excellent service, had regular email updates and it arrived sooner than expected."
• "Delivered within the advised 6 week time period that was advised when ordered."
• "Delivery was fast and well-communicated, and the product was exactly as described on the website."
• "Also fist class service from Liberty Games who used an extremely professional courier."

Cons:

• "Boxed arrived damaged and then everything that I had opened was damaged following that."
• "Very heavy (we're up the stairs in a flat so they couldn't deliver upstairs)."
• "Shipping to Ireland is more complicated than it should be nowadays, Joe made sure all was sorted and that my delivery arrived in a timely fashion."
• "Delivered at 0645 hrs by two great, friendly gentlemen who carried the box through my house to the dining room as I have mobility issues."
• "The only suggestion we would make is to select the higher quality cloth as the basic does mark easily."
• "It arrived in 3 days from a 3rd party courier who were also very good."
• "The delivery driver gave us an hour call before delivery and was the friendliest guy making our experience even better."