"Decent postage cost and delivered quite quickly too."
"Once despatched, the product arrived quickly and undamaged."
"I live in Canada and I received my order in 4 days!! Unbelievable!!"
"Very happy with purchase. Great pricing allowed me to buy the model at over 30% off the retail price. Within 24 hours of ordering I had the model in my hands."
"Website was easy to navigate. Delivery was quick and efficient - all products were sealed and brand new."
"Fantastic place for all your board game needs. Great for buying things recommended already, and love some of the suggestions made by Zatu too."
"This was my first purchase on zatu games. It was delivered is perfect condition and ahead of estimated arrival time."
"The game I ordered arrived in excellent condition and was well priced. There was a slight delay in dispatch and delivery. When I contacted Zatu directly they resolved this issue quickly and communicated well."
Cons:
"My 3 star review is based on the fact that the product in question was ship poorly. The packaging came heavily damaged."
"Whilst the delivery was a bit slower than expected, I was quickly replied to in my email."
"I placed an order for 3 items and patiently waited for 10 days, only to find that the items hadn't arrived."
"I ordered Christmas gifts on November 15th and was provided with the latest delivery date of Dec 7. It is now Friday, Dec. 22nd and I have still not received my order."
"It's my 2nd time ordering from Zatu and this experience was not particularly pleasant in terms of the delivery."
"I'm still waiting for my game. Yodel have been very poor."
"I ordered two birthday gifts three days ago, paying extra to have guaranteed next day delivery. They haven’t shown up."
"Awful Company, Visited their warehouse and was assured the item I was ordering was in stock, ordered online with 48hr courier service, no communication after 7 days."
Customer Service
Pros:
"Quick and friendly service."
"They will notify you when a game comes in if is out of stock. Top notch."
"I was quickly replied to in my email, informing me that the product was at a different warehouse and that it would be dispatched within 3 days."
"Took a while for order to be dispatched and so messaged to find out what was going on and customer services got back to me the next day. Friendly and helpful."
"I have bought two RPG games with Zatu games with both being cheaper than other sites so they provide great value And delivery was quick as well And I will be using them again in the foreseeable future."
"Absolutely excellent service. Always had great experiences with orders and when the delivery partner failed to deliver the responsiveness of the service from the fulfilment team at Zatu was above and beyond expectations."
"Zatu is our go to place for all things gaming. We have an extensive board game collection that we started in America and have continued since moving to the UK. Consistently good pricing and great customer service."
"I'm very happy of my first order with Zatu Games: prices were good, no problem with customs and no additional charges (I live in Italy)."
Cons:
"I spent an hour trying to reach them, but they refused to pick up. Frustrated, I sent an email to inquire about my order."
"Also, one of their employees cancelled a puzzle from my order without my consent and now I am told it is out of stock."
"Three times I have now been let down on TCG pre-orders. No apology only an email stating a refund each time."
"Same experience as others recently. Ordered item in stock on 10th December. Called after 5 days without contact and was on hold for 25 minutes before getting cut off."
"Having purchased many times from Zatu for MTG products I have always been very happy with the experience. However the most recent experience has put me off from ever purchasing from them again."
"Absolute joke of a company, order placed over 3 weeks ago. But their excuse is there is some issues in transit from the warehouses? Well don’t take the customers money unless you know you got the stock."
"Dreadful experience, orderd a rather expensive order and it took over a week to arrive when I'd paid for RM 48 delivery (zatu took 5 days to dispatch do not RM fault) when it finally came the box inside was damp with droplets of water."
"AVOID! Awful customer service. Order lost during dispatch and Zatu’s resolution is to wait 14 days before taking it any further."
Product Quality and Selection
Pros:
"Added bonus, most books are shipped in boxes that are the ideal size for cats to claim as their new favourite sleeping spot!"
"The game is a really fun game for friends or family of most ages to be honest, where you haggle to grow beans of the same type for coins."
"The Space Marine command set is a good set with plenty of options and lots of detail."
"They look to have every board game imaginable and more!"
"I've been using Zatu for over a year now for all my gaming needs and have them as my main goto site."
"Zatu Games is usually my first choice when it comes to hobby supplies and miniatures, for both their reasonable prices and swift, reliable delivery."
"I only ever use the online store but they always seem to have what I need and most of the time it's on sale."
"Zatu Board Game Shop is a haven for board game enthusiasts, offering a remarkable selection of games."
Cons:
"Unfortunately some of the figures packaging also got damaged."
"I ordered a £130 board game called Gloomhaven and received a cheap board game organiser called 'FS-March'."
"Absolutely terrible had bought Call of Cthulhu rule keeper book which they stated to have in stock, took my money and sent a confirmation of purchase.... and no dispatch."
"This company has gone downhill. Zero customer service. Sent me the wrong game."
"Ordered minka less and 40k ultimate starter set. 40k ultimate starter set delivered unsealed and missing the terminator captain."
"Ordered a neca donotello and was very disappointed. In box collector and this is worthless to me the box is in bad condition and the tie wrap inside has snapped meaning the figure is just flopping around in the box."
"purchased some living dead dolls thinking i was buying 4, only two showed up and said it was their mistake it was only meant to be listed as one and it’s random."
"Ordered a game on 48 hour delivery and it arrived exactly 48 hours later via Royal Mail. First class service all round & I find the people at Zatu are always pleasant to deal with."