Element Games Reviews Summary

Customer Service

Pros:

• "Incredible customer service and great prices."
• "The staff were very helpful and friendly as well, which is always a deal maker or breaker for me."
• "Great team, lots of help with your questions."
• "Extremely helpful staff."
• "Awesome customer service. I went in completely new, looking to get into the hobby & the team were super helpful."
• "The customer service given by element games is second to none, nick sorted my issue straight away my expectations have been exceeded and then some thank you element games I now have a very happy husband."
• "Extremely friendly, helpful and knowledgable staff."

Cons:

• "Extremely poor customer service. Had my order for over a month, took my money but no dispatch."
• "Had a difficult experience with their team, made an order, parts were delayed due to COVID (completely understandable) however the store was very poor at communicating any delays and i had to keep chasing."
• "Said hi to the guy in the front desk, he didn't even bother to rise his head up not to mention the answer."
• "Poor first impression. TLDR: part of order wasn't in stock but I wasn't told..."
• "EXTREMELY POOR, ordered online and most said in stock (what wasn't in stock said due in)."
• "Really poor service, work great as a shop but don't seem equipped to run an online store, if one thing from your order is out of stock they put the rest of your order back on the store and wait for everything to be in stock at once which never happens."
• "Absolutely shambolic. Ordered the Primaris interdiction force before Christmas, and now told they cannot fulfil the order."

Product Availability and Stock

Pros:

• "Got a Dark Imperium boxset for silly cheap."
• "The store is well stocked, with decent pricing."
• "The gaming room is big, and everyone is really friendly and happy to share knowledge and wisdom about the games."
• "Their deliveries are 99% of the time very quick."
• "Amazingly friendly staff, loads of stock on everything you can possibly need for tabletop gaming."
• "Prices here are excellent and the selection is comprehensive."
• "The store is well stocked and has almost anything you could want."

Cons:

• "A terrible place to shop online. Go to another online store - it will save a lot of trouble for you, with no extra effort required."
• "Just double check that what you order is in stock, as the whole order will be only shipped when complete."
• "Placed an order 3 months ago, items were in stock at the time and after I had ordered. No items dispatched, had to chase monthly updates to be given vague excuses about supplier delays."
• "Ordered a product which was in stock, ended up it wasn't."
• "Had a couple of instances recently where the products weren't in stock and it held up the delivery by a couple of weeks."
• "Just like others below I ordered an item which showed in stock. I heard nothing for two weeks so got back in touch and it was only then element games decided to tell me it was out of stock."
• "However, it turns out one of the items in the order wasn't in stock and the website's 'live stock levels' aren't correct."

Store Environment

Pros:

• "The best place to visit for gaming (not computer) in the area."
• "Inside the store it is excellent."
• "Facilities look good, too."
• "It's my go-to shop online and the pricing is brilliant."
• "The gaming space is large and well maintained."
• "Great games store with very wide range of miniatures and board games."
• "Friendly place to play and buy table top and board games. It even has a bar! Decent range of snacks and the local takeaways deliver food up to the gaming room too."

Cons:

• "Very disappointed when I visited. The shop was dirty, the products were all over the place, stacked in a random fashion..."
• "Gaming centre is absolutely great but the shop is a real mess - both in terms of cleanliness and the haphazard display of unpriced stock."
• "I've never been to a dirtier shop in my life. I actually think it's cleaner outside the shop than inside."
• "At the end of the day as a shop it's with checking out but in person prepare to be disappointed."
• "The only down side of element is that it seems it has zero hygiene, nothing looked liked it has been hovered for months."
• "The only downside is accessibility; the stairs up are pretty steep and uneven, so for someone like me with mobility issues, they can be a little painful and awkward."
• "If you go into the store it’s filled with great stuff the staff are ok too, I gave it 2stars because they desperately need to sort out the car park it’s in dire state."