The High Cross Reviews Summary

Food Quality

Pros:

• "I have Rainbow Quinoa salad every time, with additional grilled halloumi - delicious."
• "Food today, as always was quickly served, tasted delicious and reasonably priced."
• "Insanely cheap, decent beer and food."
• "Chicken & ribs, decent food great price lovely crunchy coleslaw."
• "The food is great quality."
• "The meals are always very tasty and well presented."
• "One of the best curries I've had."

Cons:

• "The gammon was as near to raw as you can get and was inedible."
• "Burgers are always overcooked and bland."
• "Food isn’t very fresh and the kitchen also closes very early."
• "serloin steak disgusting dry tough tasteless chips soggy so won't be going there again ever sooner go mcdonald's"
• "Ordered a pulled pork panini for my gf got an untoasted baguette with cheese and chicken chunks in bbq sauce."
• "The curry was OK, small portion though and the accompanying naan was tough as old leather (stale)."
• "Steak was of a poor quality. Undercooked, raw inside."

Service

Pros:

• "Food came rather quickly, but they forgot my onion rings which was part of my burger. Told the waiter and a fresh batch was promptly brought to us."
• "Would like to say a big thank you to the server that handed my purse in, sat 04/02/23, my faith has been totally restored in honesty."
• "The service was lovely, even when one of my drinks wasn't served they replaced it within seconds."
• "Always delivers good service, polite staff and nice decor."
• "Assistance instantly for the use of the disabled toilet which was also in Very clean condition."
• "The staff were very friendly and welcoming."
• "Staff are very patient and friendly especially this one server called Henry, He served me and my father plenty of Newcastle brown and Fosters."

Cons:

• "After all that lockdowns the service becomes here awful."
• "Having recently returned back to Leicester again, I thought I found my ideal pub, at the High Cross Pub, High Street, in Leicester., until I heard a female member of staff behind the bar, (clearly with an attitude problem,) being so very rude and raising her voice to a customer."
• "The staff are underpaid and overworked."
• "A certain member of staff could do with going on a customer care course, rude was an understatement."
• "This has some of the worst customer service I have ever experienced."
• "Rude staff who are lazy and disrespectful."
• "The staff were too bothered getting the food out, the food was cold anyway and some of the was food under cooked."

Atmosphere & Cleanliness

Pros:

• "Like most pubs the atmosphere was extremely loud."
• "Christmas decorations were also up!"
• "The outdoor areas to the rear has lovely tables and chairs to relax and socialise."
• "Really nice enclosed beer garden."
• "Atmosphere is always tidy, and it's quite clean despite the type of people that frequent these places."
• "The ambience of the place is good, plenty of seating available, indoors and outdoors both."
• "It's a big pub with plenty of seating and a covered outdoor area outside with a TV as well!"

Cons:

• "Tables weren't cleared or cleaned of a regularity? Was enough to make you feel sick!"
• "Looks nice from the outside but quite dirty inside. Food choices limited compared to other whetherspoons."
• "Not very clean and tidy. Young staff very unhelpful."
• "Tables and bar sticky, halfway down my tea filthy cup knife and forks had egg on them."
• "The toilets however were disgusting: seat covered in pee, unflushed toilets."
• "Awful. Sticky floors and toilets that smelled like stale urine."
• "Dirty. Glasses had lipstick on them still."

Accessibility & Inclusivity

Pros:

• "The High Cross pub is situated in a great place close to the main highcross restaurants."
• "Disability access in to venue is level access."
• "Crowd were nice, especially to my friend who has a learning disability."
• "Assistance instantly for the use of the disabled toilet which was also in Very clean condition."
• "I am disabled and hand my dog which was no issue as Weatherspoons is equality friendly."
• "Its a Spoons. Central location so easy to find. Car parking and buses are all close by so getting there is not a big issue."
• "Set in a wonderful Grade II Listed building, the pub is quite spacious inside and traditionally decorated."

Cons:

• "can only sit on certain tables for mobility challenged due to many different levels of seating areas."
• "The parking price is in line with a lot of London prices but London does disabled discount and high cross doesnt, which I think it is bad."
• "Just went in and sat on the table and went to bar... decided not to serve me...which was fine as I don’t intend to go back to a racist pub!"
• "Racist staff refused to serve my friend."
• "I was originally denied entry because of the large eagle on my shoulder."
• "I was refused service because of my French nationality."
• "Don't ever dear speak with other people at the queue so you will not be allowed inside!!!"

Value for Money

Pros:

• "A huge range of affordable drinks."
• "Insanely cheap, decent beer and food."
• "Had a nice meal with a drink for under a tenner!"
• "You just can't beat the value for money."
• "Cheap cheap cheap!"
• "Great beer at great prices! Tuesday steak night, 10oz rump with all trimmings onion rings and a peppercorn sauce with a pint of brew dog IPA for under £10!!!!"
• "The High Cross must be one of the very few post-pandemic pubs in Leicester where one can still buy two pints for a fiver."

Cons:

• "Small portions of chips."
• "Food choices limited compared to other whetherspoons."
• "Wouldn't go again even if it was free used to be good avoid at all costs."
• "The selection of beers on tap tend not to be best."
• "Quite a few old drunks in there."
• "Would have given zero stars if the option was available."
• "i ordered medium rare steak and got a steak that was half well done and half raw, since it was cut unevenly."