Dunelm Reviews Summary

Customer Service

Pros:

• "Great customer service."
• "Very helpful, friendly and honest staff who went above and beyond in trying to contact me to let me know that I’d lost my purse outside of the store."
• "Till staff very helpful too, we will shop again."
• "Friendly staff good food."
• "Super friendly and kind, really an asset to the team!"
• "Received great customer service the last time I visited."
• "Fantastic consistent customer service."

Cons:

• "She did not care whatsoever?"
• "Terrible Customer Service - wanted to return some pillow covers but was not allowed."
• "Worst place to shop, staff rude."
• "Staff are rude and obnoxious!!"
• "Your customer service is a disgrace."
• "Every customer that got to the till had issues of some sort, the staff were rude with them all."
• "Awful customer service, went to collect an item ordered online but wanted to look at a rug whilst at the shop."

Store & Product Quality

Pros:

• "This is one of the bigger stores so more choice."
• "Good quality items for your home at a fairly reasonable price."
• "The shop looks amazing, very bright and very well stocked from the parts I saw."
• "Wide variety of items and good quality."
• "Very good selection of Bedding. I recently bought net curtain from there & they were very good quality."
• "Good quality products for reasonable prices."
• "Great quality bedding and towels and cheaper then other places I prefer their sheets over other high street retailers and department stores."

Cons:

• "Website is rubbish, just travel here only to be told it’s only click & collect?"
• "Café but we couldn't use it as apparently they were closing."
• "Wascharged £24 on an item marked £21 on packaging so not happy."
• "Bought an 'own brand' blind from here. Found it had some parts missing."
• "You have to be careful with curtain poles, we have bought new from Dunhelm then discovered they had been used and returned."
• "Their self assembly furniture is not the quality you find at Ikea."
• "Collected a click & collect order. It was chipped down one side."

Shopping Experience

Pros:

• "It's a chain store, and it's easier to get to with a car than by walking. Has everything you might need for a house."
• "Lots of great furnishings at competitive prices."
• "You just want to look at everything. They have so many bargains."
• "I love Dunelm a very good place to visit."
• "Large selection of bedding and kitchen ware at reasonable prices."
• "Great place for excellent home goods."
• "Love this store. Everything you need for the home."

Cons:

• "Can't say it's a great shopping destination."
• "It's a place you'd go to get some stuff you need. Overall feel is a bit rundown and cramped."
• "I don't know what everyone is raving about overpriced rubbish and a waste of time the set out is like a disorganised jumble sale."
• "Sold an item on line to click and collect they didn't even have in store, worst customer service I have ever experienced."
• "The space is a little bit tight to navigate around so it might pose a slight challenge for wheelchair users and prams."
• "Really crowded shop impossible to browse the items."
• "Chaotic shop stuff piled high with no room to navigate the aisles."

Online Services

Pros:

• "Online orders can be collected for free."
• "The prices were good and placing the order was glitch free."
• "I have ordered products from Dunelm numerous times online. The products were easy to find."
• "Also have click and collect, which is really handy."
• "So easy to get deliveries organised by lovely staff."
• "All in one shop for the home and you're spoilt for choice."

Cons:

• "So to start with their online services are awful.. i have added instock items to my basket and ordered them."
• "Stock of items sparse...even when shows in stock."
• "Worst click and collect system ever."
• "Click and collect only at the moment and letting them know I had arrived in the car park didn't work."

Café Experience

Pros:

• "Called this morning, went to the cafe (Pausa). 3 of us had a bacon sandwich toasted... this was the best ever."
• "Lovley coffee shop with scrummy sandwiches and cakes."
• "We had a tea and scone with cream also in the cafeteria."
• "The cafe is modern clean and had a small but delicious range of cakes and sandwiches."
• "The added bonus was the café serving delicious fare."
• "The food was delicious, great selection for adults and children and lovely staff."

Cons:

• "Café but we couldn't use it as apparently they were closing."
• "Had lunch here today and had jacket potatoes with chilli con carne. Was absolutely rubbish."
• "We went to the cafe an hour before they shut on a Saturday and half the area had been cleaned."
• "We then went to buy a cake and cuppa after looking at the ones on display but then got told we couldn’t have the ones in the cabinet."
• "Cafe had very little choice, and everything is very expensive."
• "But the place is dirty. Tables not cleared. Food waste on the floor."