Oatsheaf Fleet Reviews Summary

Service

Pros:

• "Service was good and attentive."
• "Service was excellent, attentive but not intrusive."
• "Great service, lovely food and made to feel so welcome."
• "I was very pleased with the friendly fast service."
• "We were served by a number of staff who were most pleasant and very customer service orientated."
• "Our waitress was outstanding and help as much as possible."
• "Service 10/10 friendly and warm people."

Cons:

• "Unfortunately service was not good, nobody interested in selling us drinks at our restaurant table."
• "However the service was not great, they were struggling to cope behind the bar and would only take food and drink orders there, no table service at all."
• "From start to finish the service was really slow, had to ask to order food."
• "Service was awful. Food took so long to come out."
• "Food was amazing however the service was awful."
• "The food was lovely but unfortunately, the service was appalling!"
• "Service shockingly awful. Food late. Starters arrived after the mains, no condiments provided."

Food Quality

Pros:

• "Food was as amazing as the first time, friendly staff manager was knowledgeable and the place had a great atmosphere."
• "Everyone enjoyed their food and I thought great value for money."
• "The food was superb and really well presented."
• "Food was amazing and so was the food!"
• "The food was amazing, we all had different and each of the six meals was perfect."
• "The food is outstanding, and the pub / restaurant is inviting and well laid out."
• "The food was delicious and the staff professional and friendly."

Cons:

• "The trio of roasts, costing a massive £17.95 was average at best."
• "Don't order the doughballs - they are deep fried and taste odd, and mine came out raw inside!"
• "Some dishes are quite disappointing."
• "Our food arrived and both roasts were cold, I have never before sent food back."
• "Starters are above average, but the mains don't live up to the enticing descriptions in the menu."
• "Menu looks good but unfortunately the quality doesn’t match the price."
• "The worst fish and chips I've had for a long time."

Ambiance

Pros:

• "Probably the nicest place to go for a quiet drink in Fleet town centre."
• "Pub environment was 10/10. Plenty of space with tables inside and outside."
• "It's got fireplaces, comfy chairs and a nice decor."
• "Nice enough place with a decent outdoor eating space and a nice atmosphere."
• "Great atmosphere and lovely surroundings."
• "The selling point for this pub has got to be the staff and the ambiance."
• "Lovely warm welcoming atmosphere."

Cons:

• "Nice place but essentially unremarkable."
• "Only slight criticism is that the noise was quite overwhelming with low ceilings and full tables."
• "Not really sure what this place is trying to be."
• "All in all the service somewhat tarnished our visit."
• "Not the best experience for a mother's day family meal."
• "Not too sure why they now have a live dj by the bar: quite off putting in my humble opinion."
• "Slow service, cold food, had to keep asking for things that had been forgotten from menu."

Parking

Pros:

• "Although the car park to the rear of the property is pay and display, simply add your car’s registration number on the tablet at the bar and your parking is complimentary."
• "Parking is free if you remember to input your reg on the tablet at the bar."

Cons:

• "Beware of the parking charges - the pub car park is only free for paying customers."
• "My issue is that I received a £85 fine for parking in their car park!"
• "Had a meal here last Sunday and parked in the pub car park. I’ve just received an £85 parking charge through the post."
• "Parking issues do seem to be a huge problem with abusers here as the parking notices and cameras are everywhere."
• "Negatives, recently changed to a paying car park, its a pain."