McDonald's Reviews Summary

Service

Pros:

• "Very fast friendly service to table."
• "Often find myself heading in to the drive thru at odd times of the morning/night due to shift work... this member of staff makes the effort to ask how your night has been and general chit chat whilst you wait and always seems bright and cheery."
• "Fast service and polite staff."
• "Restored my faith in McDonald's - food hot, delivered to table by friendly, helpful staff who came to check back later to make sure everything was alright."
• "excellent customer service from a friendly lad called ethon in drive through quick and efficient and made sure my order was correct."
• "The staff are very friendly to customers and children."
• "Everyone was really helpful, my daughter was very grateful."

Cons:

• "Dear Mr Mcdonalds, you have successfully turned the people who work in the restaurant into robots!"
• "Shocking Service, we went through the drive through and got parked to await our order."
• "Suppose to be fast food but unfortunately asked to park up and wait, when food arrives food is cold due to being left on the side even for simple orders."
• "Staff would rather talk to each other ignore customers and delivery drivers."
• "The hot chocolate my husband has just bought home was just like hot water with only a slight hint of chocolate."
• "Certainly a place of convenience. Some of the staff are not helpful for no apparent reason."
• "The service was great other than the manager I could hear shouting at the young staff, I would hate to work under management like that."

Cleanliness

Pros:

• "The cleanliness of the shop was 100%."
• "Nice McDonald's with both indoor and outdoor seating. A very small play area, covered seating outside and it looks clean."
• "food was tasty. all facilities clean. was very busy maybe that's why one drink was missing. but once I've told that to a worker received it with no problem."
• "Restaurant was very clean, food was of good quality, staff especially customer service lady very friendly."
• "Clean, bright and modern. Friendly staff, kids (outdoor) small play area."
• "The building is clean, easy to access not loads of parking but we managed."
• "Much more spacious since refurb. New touch screens easier than searching on overhead boards for what you want."

Cons:

• "Hygiene wise, its appalling. I was waiting for my order and see the manager helping her team member prepping for the next day morning breakfast, but wasn't wearing any gloves."
• "Quick and fast service even at peak times but the facilities and seating area needed a more thorough clean."
• "It is what it is, and you know you're always going to go back! Food was fine but the outside of the 'restaurant' was filthy."
• "Normal McDonalds, considering how late/early it was I was surprised how dirty all the tables were."
• "Chips were so soggy I almost gagged and burgers were so cold."
• "Awful experience here today. We all have to abide by the Covid guidelines but forcing drive thru customers to 'take the holder!' is not appropriate."
• "I realise everyone and everything is strange time.. but management shouldn't talk to their team members with such disrespect... your customers do see you an here you.. and as managers your attitude to your staff is disgraceful.. Bad management = bad service."

Food Quality

Pros:

• "Don't usually rate McDonald's breakfast but this was by far the best one I have had."
• "Good service, food hot and very quiet eating in."
• "A positive note is the chips are almost properly cooked at this one, almost."
• "This particular MacDonalds is the one that to judge all others by. The quality of the food is consistently high even during quieter periods."
• "Working on the road I visit Mc Donald’s about 14/15 times a week, this particular one is yet to fault! Foods always correct and hot."
• "Burgers well put together, fries hot and crispy."
• "But food is always nice and hot and well made."