Vantage Toyota Scarborough Reviews Summary

Customer Service

Pros:

• "Every member of the team go above and beyond to make sure you get the best deal possible."
• "Some of the best customer service I have ever experienced especially Mollie."
• "The salesman, Craig, was extremely friendly, helpful, & knowledgeable, & in my opinion, went the extra mile."
• "Big thank you to Dan for talking me through the purchase of my brand new Toyota, and ensuring I got the best deal possible."
• "Phil Reeves couldn’t have been more helpful."
• "Mollie is such a friendly and professional advisor."
• "Absolutely amazing customer service. No pressure at all from the dealer (Chris k)."

Cons:

• "Sales staff unable to get through a conversation or make simple decisions without using the 'I'll go and consult with the manager' ploy."
• "Pushy sales staff who did not have a deep knowledge or passion on the vehicles they were attempting to sell."
• "Called on Friday to enquire about a used car, spoke to Joe who took my contact details. Was assured of a call back in 10mins, that didn't happen."
• "Wanted a cash sum before arranging a test drive, unheard of at any other dealer I've visited."

Vehicle Quality

Pros:

• "The car is 1st class comfortable smooth and easy to drive with all gadgets you need."
• "Just purchased my new Yaris Hybrid. Drive home was wonderful. The car is a joy to drive."
• "Picked up my hybrid toyota corolla touring sports today and I am very impressed and is an absolute pleasure to drive."
• "I like the Hybrid bit of the car as it switches between electric motor and petrol engine without doing anything (so easy)."
• "Just recieved my new yaris I absolutely love it !!!"
• "Ordered a Toyota C-HR Design in nebula blue and picked the car up today. Not only does the car surpass all our expectations the whole process was professionally managed from start to finish."
• "I'm now the proud owner of an Aygo and have no regrets whatsoever!"

Cons:

• "They addressed a warped rotor after I bought the vehicle. Anwer from their service department and his manager were amazing!!!"

Dealership Experience

Pros:

• "Third car in and I couldn’t be happier with Vantage."
• "Great first class service and great team down at Vantage of Scarborough."
• "The show room was/is very clean and welcoming."
• "The whole experience was so easy from start to finish. The team really helped me through each stage of selecting the right car for my needs and had great knowledge of their product."
• "A fantastic experience from start to finish."
• "Always a brilliant experience at vantage Scarborough made all the better by Dan Simpsons helpful and knowledgeable attitude."
• "Very professional team and Phil Reeves (our salesman) was a pleasure to deal with."

Cons:

• "The delivery time fame was a longer than usual due to Covid, but I was kept updated all the way through."