Address: 18a High Street Wimbledon, London, SW19 5DX, United Kingdom
Phone: +442089445123
Rating: 4.5
based on 101 reviews.
Staff and Service
Pros:
"All staff were absolutely amazing during my fittings and made sure everything was completed to perfection."
"The tailor was very professional and I can’t fault the workmanship of the flawless alterations carried out."
"Exceptional seamstresses and such lovely staff."
"Chambers did my wedding dress alterations I was so pleased with the results!!"
"Everton did an amazing job with my bespoke 3 piece suit."
"I definitely can say I felt like home and everybody was very nice and friendly."
"The team at Chambers were very helpful and I was made to feel that nothing was too much trouble & that we would keep making the alterations until I was happy."
Cons:
"The alterations to my wedding dress were awful, they ruined the shape of my dress."
"However, when we complained, Everton (via phone) and the team onsite didn't seem in the slightest bit interested in resolving the issue."
"Customer service was rude."
"Everton shouted to me and the workers that they should not have tried to fix the problem now and I was to re-book and come back."
"Their staff are rude, they are not skilled and have poor customer service- at best they are con artists."
"The response I got was rude, defensive and shockingly terrible customer service."
"Never have I EVER encountered such rude customer service."
Quality of Alterations
Pros:
"They were meticulous in ensuring my wedding dress was perfect."
"Everything we discussed in each fitting was executed perfectly in the next. My dress fits like a glove."
"The final suit looked and felt perfect, and received so many compliments on my wedding day."
"The alterations experience was really easy and smooth, and Chambers have delivered a great end result."
"The team were professional, friendly and accommodating."
"The team were very knowledgeable and made my dress absolutely perfect for the big day."
"The skills of the seamstress who did the alterations are simply incredible, she changed the length, neckline, sleeves plus the general fit!"
Cons:
"The dress was STILL incredibly bumpy and unwearable."
"They had taken the dress in but not the lining so was all baggy inside."
"They pretty much ruined my dress."
"The bustle was useless and kept coming off every time we hooked it up."
"They altered the dress so it was too tight to fit (I had lost weight before anyone asks) and I couldn’t even fit my arms into the straps."
"I found the finished workmanship shoddy (uneven seams on lace overlay on sleeves and bust, hook and eye showing bare on rear bustle rather than being given the option of covering with a button, hand sewing on belt was rough and very loose running stitch that wouldn't have held with movement)."
"They have made so many mistakes, terrible sewing, looks like something my 13 year old self would have done in my first year of home economics."
Value and Pricing
Pros:
"I paid one set price, which was stated right at the first appointment, even though they provide 3 fitting appointments."
"Their pricing was really reasonable considering how much work went into the alterations."
"Paverly Bridal recommended Chambers to me with a wedding dress alteration package. This proved good value after I researched others."
"I was recommended Chambers by my wedding dress shop, and signed up to a reasonably priced package for my alterations."
"Their prices are reasonable!"
"Very good and well priced, will definitely be back."
"I searched for a place with really good reviews as I didn't want for any mistakes to be made with my leather jacket, even if it meant paying considerably more in comparison to other tailors."
Cons:
"It’s not the most reasonable or tailors."
"They did and charged me £50 more!"
"I was charged £90 extra for this alteration."
"They came to me and said I need to pay another £170 as they don't do the bottom included in what if already paid."
"Very expensive, new item made was great (however I found out later, very overpriced)."
"I was charged a lot of money for very little alterations."
"They over charged me on several occasions, claiming it was not part of the original works."
Customer Experience
Pros:
"Chambers exceeded my expectations, it really was perfect and I will never forget how at ease and calm they made me feel at this stressful time!"
"The staff are amazing, so encouraging and totally calm when I had a last minute panic if it was the right dress!"
"I would recommend booking a weekday appointment for a more relaxing experience as it gets very busy during weekends."
"In under 48 hours I had 3 fittings and Chambers had managed to transform my dress from one which I really liked, to one that I loved."
"They are friendly, welcoming and expert tailors."
"I was made to feel so welcome and special."
"Also really flexible in accommodating a final Saturday appointment, due to work pressures."
Cons:
"I cannot advise people more to stay away from this shop."
"I was so disappointed by the whole experience."
"This should have been enjoyable, but instead it was extremely stressful."
"I was slightly worried about using Chambers for my wedding dress alterations having read some negative reviews online."
"It was nearly impossible as she didn't speak any English."
"The client was made to feel as if it was her fault it didn't fit rather than making sure she was comfortable with the final version."
"Unfortunately my experience turned from wonderful to terrible in a matter of seconds here."