Needle & Thread (quick service available) Reviews Summary

Service Speed

Pros:

• "It is so amazing here. I took a dress in expecting it to be at least a few days but no - he done it there and then!"
• "Absolutely lifesaving service! Just two hours before Graduation Ceremony, I encountered a wardrobe emergency, and this tailor not only took on my urgent order but flawlessly fixed the issue in less than an hour."
• "Ibrahim provides a professional and quality service, I usually visit him last minute for tailoring my trousers, he is always busy, but never disappoints and is always happy to help, most days he completes the job within a few hours."
• "Outstanding work and very quick! Had my suit blazer and trousers altered for my graduation very quickly and at a reasonable price."
• "I had a bridesmaid dress that was part lace and part chiffon that needed taking up and taking in. Ibrahim was absolutely fantastic at helping and ensuring the dress would be suitably altered...All of this was done within just a few days and they were very reasonably priced."
• "Went by at 8.30 in the morning to ask how long a trouser hem would take. Gentleman inside did it in two minutes on the spot while I waited in the cublice and charged me £5."
• "It was really quickly done had to get it done by 2pm and I gave 3 items at 12pm and they did it with good service and high quality tailoring in just under an hour!"
• "Amazing service! They were innovative in the way they fixed my top (using the thread from the top itself so it matched perfectly) and returned it to me in a super timely manner."

Cons:

• "The tailor is either terrible in communication ability or shameless enough to change his words. Because what he requested is literally recording of every conversation between the customer and the shop."
• "Took in the sleeves of a top with same day turn around when they were obviously busy anyway! I had to double check they had actually altered it because the work was so neat, all for a tenner. Great service"
• "I went here to get a pair of expensive trousers tailored for an event that was in 3 weeks time. He told me he could do it and have them ready for 2 days before."

Customer Service

Pros:

• "Everyone in there extremely skilled, hard working/efficient and the pricing is very fair considering the quality of their craftsmanship."
• "Their exceptional speed, coupled with unwavering politeness, turned a potential disaster into a seamless and stress-free experience."
• "Very friendly and professional. Needed a jacket adjusted with a quick turn around and was done within 24 hours!"
• "Fantastic experience on a few occasions now. Firstly the owner is such a wonderful person. Very welcoming and professional."
• "The owner is lovely, fixed up lots of items for me including completely altering one piece! Definitely going back here for my next lot of clothing alterations!"
• "Quality of work is excellent; staff are friendly but professional and the price is reasonable for the of work done - I would recommend their services to friends and family."
• "High quality repairs. Good advice on what can be done to repair clothes. I am slowly working through my whole wardrobe getting each tatty thing repaired and made to look as good as new."
• "He is a great man,and has all the patience in the world!!i must of seen him every week for the last 5 weeks with my wedding dress and i’m Still going again next week🤣I can not believe how helpful and how much patience he has with me!!! 5out of 5 starts!!!!thank you for everything!!!"

Cons:

• "Nice guy and service was satisfactory but I would not return. The prices seemed unreasonable."
• "Very rude, very unprofessional. We have just asked him if he can reduce price because we will be altering 13 dresses and he started to be aggressive and rude."
• "Ruined my 200 quid dress and blamed me for it. The man was just screaming at me (literally screaming) and now I'm left in tears with a destroyed dress. AVOID !!!!!!"
• "Firstly the shop has a strange unwelcoming vibe-I noticed that from the start. Brought in a pair of trousers in for the zip to be replaced and it cost £12 which was fine."
• "I’ve then got home and realized that mostly all of the labels are not even straight and are wonky and there was no consistency and also sewn the labels over the decoration on the back of my garments (which messes up the design)."
• "Would not give 1 star but that is the minimum that can be given. My partner took her dress in and had the tailor pin it to decide what work was required and he agreed one week to do the work."