Highfield Avenue Dental Reviews Summary

Initial Consultation Experience

Pros:

• "My initial consultation was a pleasant experience, dentist Diego in particular friendly."

Cons:

• "Reception being quite indifferent to my concerns about these dates, booked me in and made a mess of the timing."

Veneer Fitting and Quality

Pros:

• "I was very impressed with the treatment received. Diego explained clearly each process and answered all my questions. The end result is great."

Cons:

• "Due to this my teeth moved and the veneers did not fit perfectly."
• "Fast forward 8 months and the first one popped off."
• "The dentist told me they were badly bonded and the other would soon follow suit."

Customer Service and Support

Pros:

• "Very skilled dentist with the best customer service I have ever come across."
• "Outstanding service from both the dentist and reception team and always very prompt and helpful."

Cons:

• "She also implied that having purchased the veneers through Groupon had some sort of bearing on the experience."
• "Expect an uncaring attitude once they have taken your money."
• "The receptionist first accused me of missing appointments, which I had never made in the first place."

Honesty and Transparency

Pros:

• "The lovely dentist here (Dr Brander) had a great opportunity to charge me for unnecessary work recommended by my NHS dentist (privately), but didn't."

Cons:

• "You will not be shown what the veneers will look like until they are in your mouth and it is too late."

Teeth Whitening Service

Pros:

• "I have to admit I did not expect the air flow stain removal treatment to be so effective, it removed yellowing from areas which didn't get shifted before."

Cons:

• "I have done Teeth Whitening on Sunday with them and my teeth were whiter for 12 hours and then went back to their original colour..."
• "The teeth whitening treatment that I received made zero difference whatsoever."
• "The appointment started 35 minutes after it was scheduled."

Professionalism and Skill

Pros:

• "If you are a nervous patient, UDC is for you. I have a serious phobia about dental treatment, and Diego is the best dentist I’ve found."
• "The dental treatment I had received was excellent."

Cons:

• "The dentist only applied the gel once during the whole procedure."
• "On one of these occasions she even went into the toilet."

Additional Services and Flexibility

Pros:

• "I have just received an exceptionally professional service at Urgent Dental Care."
• "I had a few fillings done at Urgent Dental Care before and always received a professional and smooth service."

Clinic Environment and Accessibility

Pros:

• "The clinic is open on Sundays, which is really good for me as I have no availability during the week!"
• "The dentist Diego, is brilliant, very professional and relaxing. The colors in the clinic are very relaxing (light green)."

Emergency and Aftercare Service

Pros:

• "Great experience with this clinic after almost an entire weekend with a lot of pain due to a broken tooth."
• "One final note, 24h after the procedure the dentist called my cellphone just to make sure everything was ok with me."

Cons:

• "My treatment had to be cut short because I was now running late for a meeting."

Urgency and Emergency Response

Pros:

Cons:

• "Urgent? I don't care."
• "I have called these fools on an emergency on a weekday, three times: 9pm, 10pm, 12am and each time they promised I will get a call back ASAP."
• "Nobody called me back."

Dental Care Quality

Pros:

• "Diego and his assistant were wonderful and I look forward to returning!"
• "I highly recommend Urgent Dental Care, and in particular Dr Diego, they are a team of highly competent, caring and enthusiastic dentists."
• "The whole place has a very calm atmosphere and very professional care."
• "I had a hygiene by a dentist called Dr.Diego, he was very gentle and very professional."

Customer Service

Pros:

Cons:

• "Worst place ever."
• "They say you will receive a text the day before to confirm the appointment which never happens."
• "When you call they even laugh at you saying you should remember."
• "In the meantime they took your money."
• "Learn customer service ignorants."

Price and Value

Pros:

• "They offer a professional and prompt service at an extremely competitive price."