Creekside Dental Clinic Reviews Summary

Staff Professionalism

Pros:

• "Dr Pinedo put me at ease with his kind and constant reassuring approach."
• "Dr Gregory Pierre and his amazing assistant Rosetta and most recent Ana the hygienist."
• "Dr Shiv Selvakumar was very switched on, competent and put me at ease."
• "I really loved the care of this clinic. I was attended by Dr. Greg, who gave me a lot of security and seriousness, explaining me step by step all the procedures."
• "Dr. Greg and his Dental Nurse Roberta are prepared to give you the best treatment."
• "The dentist Gregory Pierre was very understanding and professional."
• "Dr Tanguy Pinedo was excellent. He worked well with my son who has special needs and has given me a winning smile."

Cons:

• "This Dental practice should be reported to the The General Dental Council. They are unprofessional, insensitive and don't care about patient safety."
• "Absolutely terrible service from the dentist who didn't have a clue what to do and could only give me a free sample of sensodyne toothpaste."
• "The manager at this practice is awful, does not listen and care about patients."
• "But when the x-ray film was too big to fit my mouth and made me wanna vomit, the dentist just refused to do any more x ray for me."
• "The dentist Bogdana is not professional at all. She is impatient and she always mumbled so that I couldn’t hear what she said clearly."
• "Really awful experience, no customer care what so ever, one of the dentists has caused damage to my tooth."
• "I was abused by her vocally during the whole process and I had to keep cautious so that I didn’t irritate her."

Customer Service

Pros:

• "Thank you very much for taking Extra good care."
• "The staff is compassionate, caring and always have time for their patients."
• "Angie and Adina the host team who always welcome me like part of the family."
• "The receptionists Aba & Angie had such a helpful and kind approach, had clear communication skills and were very professional."
• "The reception staff were always helpful, and happy to help rearrange appointments when needed."
• "I was greeted by two friendly receptionists and asked how my day was by a friendly Asian lady who I believe was one of the other dentists."
• "The admin staff (male receptionist) was also really kind and professional."

Cons:

• "The receptionist was incredibly rude."
• "I thought this was rude and very unprofessional."
• "Unorganised and unprofessional - Receptionists kept cancelling my appointment with the hygienist."
• "I wouldn’t recommend it to anyone."
• "I called to let them know I was running late to my appointment and they didn’t pick up the phone for almost 20 minutes."
• "I found this extremely rude and distressing."
• "She was rude, condescending, impatient and made me feel extremely uncomfortable."

Clinic Experience

Pros:

• "So happy with how clean my teeth were."
• "I've received the best advice and fantastic treatment."
• "I was fortunate to meet Dr. GREG and members of staff who made me to feel relaxed and comfortable when I went to the clinic."
• "This dental practise is just great. The staff there are very friendly and helpful."
• "Really Amazing Service! Thank you so much!"
• "A really positive experience, and I will certainly continue to be a patient at this practice."
• "I had my teeth cleaned my the hygienist and i was so pleased with the service, i actually cried."

Cons:

• "I have used this practice for years without any issues. Then my dentist leaves who had been one of the best dental practitioners ever. Since he has left the practice has gone steadily down hill."
• "This type of behaviour is unacceptable and needs to be addressed."
• "I wouldn’t recommend it to anyone."
• "The worst clinic ever. In less than a year, the same filling has fallen down 3 times and the dentists are blaming to each other."
• "It's unbelievable and disappointing that after 1 month I'm still to be processed my £35."
• "The practice has cancelled and rescheduled my clear correct consultation 3 separate times over a span of several months."
• "if you are a nhs patient who qualify for free dental, run this place will hurt you."